Melissa Steven

● Intake and process applications

● Answer calls from clients and colleagues.

● Receipt, collation, and analysis of incoming ARPA Applications.

● Work collaboratively with multiple ONC departments

● Ensure effective delivery of incoming and outgoing ARPA applications

● Ensure timely delivery of ARPA distributions

● Assure proper retention of application records for a five year period while subject to audit

● Ability to work in a fast paced environment

● Communicate with and collaborate with both clients and co workers

● Maintain and be accountable for client

• Demonstrated flexibility in adapting to changing priorities, handling multiple assignments while maintaining high-quality standards.

● Intake and process all applications

● Be attentive to incoming calls and assist clients.

● Print/fax applications and important documents

● Take notes and attend all staff meetings.

● Keep office and personal work Excel spreadsheets up to date

● Remain in touch with clients and inform them about any documents needed or assistance status.

● Process and send out client checks.

● Be persistent about client confidentiality.