Melissa Stevens
Glastonbury,CT
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
9
9
years of professional experience
Work History
Operation Supervisor
BJ's Wholesale
Rocky Hill, CT
12.2023 - Current
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Tracked progress on projects and provided timely feedback to staff members.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Monitored employee productivity to provide constructive feedback and coaching.
Inventory Control Supervisor/Inventory Control Lead
BJ's Wholesale
Rocky Hill, CT
06.2016 - 12.2023
- Developed detailed reports on inventory levels, cost of goods sold, product shortages, and aging stock items.
- Identified areas for improvement in existing inventory management processes based on industry best practices.
- Monitored warehouse operations to ensure accuracy in receiving and shipping procedures.
- Managed cycle counting activities including reconciliation of variances between physical counts and system records.
- Trained staff on proper inventory control techniques using established policies and procedures.
- Resolved any invoice discrepancies with suppliers regarding pricing or quantity errors.
- Maintained accurate records related to receipt, storage, issuance, transfer, disposal of inventories.
- Conducted regular audits to identify discrepancies between physical and system-generated data.
- Performed root cause analysis when significant discrepancies were identified during audits or cycle counts.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Ensured compliance with company policies and procedures related to inventory control activities.
- Communicated effectively with all departments regarding changes in inventory levels or status.
Shipping and Receiving Clerk
Burris Logistics
Rocky Hill, CT
01.2016 - 06.2016
- Operated computers to access information related to shipping activities.
- Received incoming shipments and verified contents against packing slips.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Identified order discrepancies and damaged items and notified supervisor.
Detail Checker
Burris Logistics
Rocky Hill, CT
06.2015 - 12.2015
- Collaborated with team members in order picking processes.
- Maintained accurate records of inventory levels and transactions.
- Reviewed documentation for completeness prior to releasing products for shipment.
- Reported discrepancies to supervisor in a timely manner.
- Communicated effectively with team members to ensure accurate detail checking.
Education
High School Diploma -
Vernon Regional High School
Vernon, CTSkills
- Staff Management
- Operations Management
- Data Analytics
- Schedule development
- Inventory Control
- Strategic Planning
- Goal-Oriented
- Employee Motivation
Timeline
Operation Supervisor
BJ's Wholesale
12.2023 - Current
Inventory Control Supervisor/Inventory Control Lead
BJ's Wholesale
06.2016 - 12.2023
Shipping and Receiving Clerk
Burris Logistics
01.2016 - 06.2016
Detail Checker
Burris Logistics
06.2015 - 12.2015
High School Diploma -
Vernon Regional High School