Melissa Stevens

Results-driven talent acquisition specialist with extensive experience at DHSS and DSCYF State Of Delaware, recognized for integrating diverse talent and promoting inclusion initiatives. Proven expertise in HRIS administration and leadership development has significantly contributed to organizational growth, underscoring adaptability and a detail-oriented approach to complex challenges.

• Assistant in Human Resources, Cecil County Public Schools, 08/01/24, current, Provides support in all facets of various human resources., Manage administrative tasks for workforce of 2,500 employees., Serves as a liaison to internal and external stakeholders., Collaborates on the development and implementation of the recruitment program of employees including but not limited to preparing job descriptions, posting ads and managing the hiring process., Assists with compliance of mandated requirements before recommending employment, including education, training, criminal background investigations, immigration form, etc., Provides newly hired employees with an explanation of the conditions of employment, including employee benefits., Determines placement of newly hired employees on the salary scales and forwards this information to the Payroll Department., Compiles personnel data for local, state, and federal reports and research., Oversees processes and makes improvements that enhance data flow and accuracy., Answers inquiries and correspondence related to personnel matters., Develops technological solutions to support Human Resources/Benefits department procedures., Assists with the annual budget compilation of the Human Resources/Benefits Department., Reconciliation of Billing. Serves as liaison to vendors and business services., Assists with the certification for all Title I paraprofessionals to include testing administration., Delivered exceptional customer service by exemplifying concept of quality customer service and diversity in every interaction., Serves as the chairperson of the Sick Leave Bank committee; overseeing requests and approval process.
• Human Resources Manager – DSCYF DHR, DHSS and DSCYF State Of Delaware, 04/01/13, 08/01/24, Wilmington, DE, Direct all facets of various human resources, including benefits, FMLA, workers' compensation, short and long-term disability, military leave, and coordinating employees' return to work., Manage administrative tasks for workforce of 1,500 employees, including those working in 24/7 facilities., Execute comprehensive training programs to educate colleagues and subordinates on best practices for various areas encompassing eSTAR, FMLA, STDI, workers' compensation, donated leave, and parental leave., Fostered safe and supportive environment to promote emotional well-being aligned with Trauma Informed Care principles for people that experienced trauma., Delivered exceptional customer service by exemplifying concept of quality customer service and diversity in every interaction., Acted as the ADA coordinator for the division of children youth and their families approximately 1,500 employees; to align with central operations that allocated to the labor relations team., Created training materials and job aids for efficient timekeeping system to improve productivity and accuracy in time management.
• Human Resources Specialist III, DSCYF, 05/01/18, 03/01/22, Wilmington, DE, Conducted interactive learning labs for managers and new hires for eSTAR to track employee performance and create a culture of continuous improvement within the organization., Prepared EEOC reports by collecting and analyzing data as part of the team., Implemented a systematic process to identify, recoup, and deliver accurate information related to overpayments and underpayments in leave cases., Facilitated reintegration of separated employees into their previous job classification or an equivalent position by acting as a Return-to-Work Coordinator in close collaboration with HR Central and SCYF division leadership/hiring managers., Developed light duty policy and procedures as well as leave management and worker's compensation procedures to facilitate employees at all levels., Reviewed employees' career ladder packets, and approved a new position as well as increased competitive salary increase for deserving individuals.
• Human Resources Specialist I & II, DHSS, 08/01/15, 05/01/18, New Castle, DE, Initiated impactful training program for introduction of new statewide system/database., Devised policies, procedures, systems, and plans in line with relevant laws and regulations to streamline HR operations., Exhibited strong aptitude for presenting and communicating complex information to diverse audiences., Analyzed ACT cases by applying human resource principles, concepts, rules, and regulations to accomplish difficult situations., Recommended alternative solutions by analyzing inquiries and problems, while evaluating their impact., Led effective case management for 5K employees out on FMLA, short-term disability, long-term disability, and worker's compensation., Delivered leadership and training to colleagues and subordinates to boost knowledge and performance.
• Administrative Specialist, DHSS, 03/01/14, 08/01/15, Wilmington, DE, Ensured timely resolution of matters by employing tracking and monitoring systems., Performed analysis of routine operating practices and procedures within office environment and provided recommendations for seamless operations., Conveyed information and agency services, laws, and policies in liaison with public, clients, and agency staff., Organized official agency word processing documents, databases, spreadsheets, and presentations for data retrieval., Oversaw multiple functions, such as maintaining nursing flow sheets and MDS, planning and assessing care, and completing documentation for 48 residents for smooth workflow., Analyzed patient data within hospital and national level and presented to leadership team during QAPI meetings, while providing suggestions for improvement in services, operations, policies, and procedures., Played a vital role in clinical treatment decisions to ensure best possible care and outcomes for patients.