Melissa Stevens
Cincinnati,OH
Summary
Compassionate registered nurse with a background in rehabilitation. Bring robust experience in patient care, including assessment, treatment planning, and implementation within rehabilitative settings. Strengths include strong communication skills, the ability to work under pressure, and a commitment to patient recovery. Noteworthy impact includes the successful delivery of holistic nursing care interventions, leading to improved patient outcomes.
Overview
12
12
years of professional experience
Work History
Registered Nurse (RN)
Mercy Hospital
Fairfield, OH
08.2021 - Current
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Counseled patients on their health issues, lifestyle modifications and self-care techniques.
- Assessed patient's physical, psychological and emotional condition to determine care needs.
- Provided emotional support to patients dealing with chronic illness or disability.
- Evaluated effectiveness of interventions used throughout the course of treatment plan.
- Utilized computerized Electronic Health Record (EHR) system.
- Administered injections, intravenous therapy and other medication as prescribed by physician orders.
- Provided direct patient care such as wound dressing changes, administering medications, vital signs monitoring and basic life support.
Patient Access Specialist
Mercy Hospital
Fairfield, OH
01.2020 - 07.2021
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Assembled registration paperwork and placed identification bands on patient.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Ensured all required forms were completed accurately prior to patient visit.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Case Analyst
Western & Southern
Cincinnati, OH
03.2013 - 10.2020
- Processed more complex contract and policy changes
- Provide direction to internal and external customers on what documentation and forms are needed to complete transactions
- Performed and analyze complex calculations
- Created check disbursements
- Researched district office, independent agent, and internal department inquiries
- Assured accuracy of premium application and accounting
- Verified accuracy of output, which may include assembling and mailing of policy
Education
Bachelor of Science - Nursing
University Of Cincinnati
Cincinnati, OH08-2024
Associate of Science - Computer Business Administration, Business Administration
Heald Business College
Hayward, CA12.2003
CPR : Basic Life Support
LifeSavers Inc.
Cincinnati, OH03-2025
Skills
- Microsoft Office
- Monitoring Vital Signs
- Creative Problem Solving
- Preventive Healthcare
- Decision-making
- Medication Administration
- Direct Patient Care
- Rehabilitation Assistance
- Patient assessment
- Electronic health records
- Medication administration
- Health education
- Interdisciplinary collaboration
- Critical thinking
- Time management
- Care plan development
- Nursing plan development
Timeline
Registered Nurse (RN)
Mercy Hospital
08.2021 - Current
Patient Access Specialist
Mercy Hospital
01.2020 - 07.2021
Case Analyst
Western & Southern
03.2013 - 10.2020
Bachelor of Science - Nursing
University Of Cincinnati
Associate of Science - Computer Business Administration, Business Administration
Heald Business College
CPR : Basic Life Support
LifeSavers Inc.
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