Melissa Stewart
San Antonio,TX
Summary
Sympathtic personal care aide with several years of experience supporting patients with activities of daily living. Professional and clear communicator when instructing and assisting patients as well as when reporting information to healthcare team and supervisors.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Caregiver, Special Needs
Advantage Care Services
San Antonio, TX
12.2019 - Current
- Organized leisure activities like games, music or art projects to encourage creative expression among clients.
- Facilitated communication between clients, family members and medical staff.
- Assisted in the development of life skills such as communication and mobility.
- Maintained accurate records of services rendered for each client.
- Administered medication when needed according to doctor's instructions.
- Created individualized care plans based on each client's unique needs and abilities.
- Participated in team meetings to discuss client progress and share information about new treatment strategies.
- Attended conferences and workshops related to disability management techniques.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Developed positive relationships with families of special needs individuals.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Monitored physical and emotional health of clients.
- Facilitated group activities for multiple special needs adults or children at once.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Monitored health and well-being of clients and reported significant health changes.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Helped clients get in and out of beds and wheelchairs.
- Drove clients to doctors' appointments and social outings.
- Organized oral medications for clients following dosage and schedule requirements.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Recorded client status progress and challenges in logbooks and reports.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Assisted clients with maintaining good personal hygiene.
Customer Service Manager
Churches Chicken
San Antonio, TX
02.2016 - 05.2020
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Developed and implemented strategies for providing excellent customer service experience.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Developed policies and procedures related to customer service operations.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Customer Service Cashier
Wendys Restaurant
Kerrville, TX
01.2013 - 04.2015
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Verified that all coupons were valid prior to processing them into the system.
- Operated cash registers to process payments for goods and services.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
Customer Service Cashier
Jack in the Box
Kerrville, TX
03.2009 - 10.2012
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Complied with all health and safety regulations while performing job duties.
- Processed credit card transactions accurately and efficiently.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
GED -
Tivy High School
Kerrville, TX06-2017
Skills
- Personal care assistance
- Toileting assistance
- Feeding Assistance
- Emotional Support
- Transportation Assistance
- Patience and understanding
- Sensory Integration
- Housekeeping
- Cooking meals
- Medication Management
- Client satisfaction
- Task Prioritization
- Attentive to People
- Team building
Affiliations
- As a mother of five reentering the workforce, balancing professional goals with family responsibilities showcases my ability to manage diverse priorities effectively. I've honed skills not just in nurturing my children but also in maintaining a household, demonstrating my organizational prowess and time management abilities. Returning to work reflects my commitment to personal growth and professional development, complementing the nurturing role I continue to play at home. This dual focus enhances my resilience and adaptability, qualities that benefit both my career and family life. By rejoining the workforce, I contribute my experiences and strengths to create a positive impact both professionally and within my community.
Certification
- I have three certifications for google project managment
- I have one certification for caregiving.
Timeline
Caregiver, Special Needs
Advantage Care Services
12.2019 - Current
Customer Service Manager
Churches Chicken
02.2016 - 05.2020
Customer Service Cashier
Wendys Restaurant
01.2013 - 04.2015
Customer Service Cashier
Jack in the Box
03.2009 - 10.2012
GED -
Tivy High School