Melissa Stewart
Maricopa,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager, Asst. Manager or Sales Associate position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Store Manager
Bad Habits/JacksonBevco
2023.04 - 2023.12
- Managed daily operations to ensure smooth functioning of the store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Assistant Manager
Bad Habits/JacksonBevco
2022.01 - 2023.04
- Supervised day-to-day operations to meet performance, quality and service expectations. Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Liquor Store Clerk
Bad Habits/JacksonBevco
2021.04 - 2022.01
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained clean and organized store environment for enhanced shopping experience.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in timely manner to minimize disruption of store operations.
- Maintained compliance with local and federal regulations governing sale of alcoholic beverages, verifying customer identification as necessary.
- Received payments by cash, credit, and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Collaborated with team members to achieve daily tasks efficiently, contributing to a positive work environment.
- Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.
- Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
- Contributed to increased sales by offering product recommendations based on customer preferences and needs.
- Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain high satisfaction rates.
- Supported loss prevention efforts by monitoring store activity and reporting suspicious behavior to management.
- Contributed to a safe and secure store environment by adhering to established safety protocols and reporting potential hazards promptly to management.
- Participated in regular staff meetings, sharing insights on improving store operations for better efficiency and customer satisfaction.
- Conducted routine inspections of merchandise for quality control purposes, identifying damaged goods for removal or replacement as needed.
- Managed product returns professionally, ensuring seamless exchanges or refunds while adhering to company policies.
- Conducted regular price checks, ensuring accurate pricing information for customers and minimizing discrepancies.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Practice Manager
RESTORE MEDICAL ASSOCIATES
2016.02 - 2020.03
- Patient demographic
- Patient Intake
- Efficient in Practice Fusion EMR
- Efficient in TalkEHR
- Efficient with CoverMyMeds.com online Prior Authorization Request
- Worked with Insurance Companies to effectively gain PA approvals for Patients
- Knowledgeable of ICD-10 codes and diagnosis specific to Suboxone Clinic
- Charting and Filing patient files
- Performing all vitals on patients
- Collection of Urine Drug Screen and preparing UDS for Lab collection
- Maintaining clean and sterile work environment for all patients, physicians and personnel
- Provided treatment within scope of practice as defined by state law
- Organized, updated and maintained over 200 patient charts
- Recorded patients' medical history, vital statistics and test results in medical records
- Ensured HIPAA compliance
- Educated patients about their treatments
- Performed lab tests and communicated results
- Urine Drug Screening
- Maintained patient privacy and confidential patient information
- Measured urine specimens and delivered them to the laboratory
- Responsible for scheduling
- Answering phones
- Responsible for paying all clinic bills
- Responsible for ordering all lab and clinic supplies and ensure they are delivered in timely fashion
- Responsible for logging all medications that are written
- Clinic is cash pay.
- I am familiar with billing process but are not set up for billing. Have knowledge of Super bills and helping patients acquire reimbursement for office visits
- Have experience with Collaborative Agreements
- All medical practices are run differently
- Fast learner
- Eager to learn
- Accept all challenges and strive to meet those challenges with winning attitude
- Take all constructive criticism and I learn from it to correct mistakes with grace.
Education
Saks High School
Anniston, ALSkills
- Scheduling
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Payroll
- Customer Service Management
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Shift Scheduling
- Employee Training
- Inventory Control
- POS Systems
- EMR
- Supply Ordering
- Policies and Procedures
- Accurate Cash Handling
- Work Planning and Prioritization
- Strategic thinker
- Sales professional
- Customer Response
- Accurate money handling
- Bank deposit procedures
- Bank and Safe Deposits
- Delegating Work
- Hourly shift management
- Teamwork and Collaboration
- Staff training/development
- Accounting
- Receptionist
- Office Management
- Outlook
- Training
- Microsoft Excel
Additional Information
- SKILL HIGHLIGHTS
- Computerized charting specialist -Chart preparation/filing aptness
- Problem resolution ability -Medical coding capability
- Patient/Family focused -Talent in obtaining/charting vital signs
- Flow sheet chart -Qualified in specimen collection/processing UDS
- Alphabetical/numerical filing masterySkillsExcellent interpersonal skillsCompassionate and trustworthy caregiverTime managementDetail-orientedEffectively interacts with patients and families.Preparation of healthy meals and snacksCharting and record keepingValid ARIZONA driver's licenseVital signsHIPAA complianceFire and safetyFIRST AIDPeople skillsenthusiastic people persongreat organizational skills
Timeline
Store Manager
Bad Habits/JacksonBevco
2023.04 - 2023.12
Assistant Manager
Bad Habits/JacksonBevco
2022.01 - 2023.04
Liquor Store Clerk
Bad Habits/JacksonBevco
2021.04 - 2022.01
Practice Manager
RESTORE MEDICAL ASSOCIATES
2016.02 - 2020.03
Saks High School
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