Melissa Stewart
Wilmington
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Direct Support Person
Families First
01.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments to provide support.
- Assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted with daily living activities, running errands, and household chores.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
Data Entry Clerk
River Valley Market
12.2020 - 05.2022
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Corrected data entry errors to prevent duplication or data degradation.
Administrative Assistant
Attorney Lance C. Shader, PC
04.2016 - 03.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Hotel Front Desk Supervisor
Hermitage Club
11.2015 - 03.2019
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within 4 rings throughout shift, closely following strict guidelines for customer service and satisfaction.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Evaluated and promptly resolved lodging facility operational issues.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Oversaw day-to-day operations of 7 hotels and 4 restaurants.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
High School Diploma -
Twin Valley
Wilmington06-2009
Skills
- Documentation and reporting
- Cross-functional teamwork
- Team leadership
- Shift scheduling
- Hospitality and accommodation
- Cheerful
- Cash drawer balancing
- Excellent communication skills
- Exceptional customer service
- Accounting systems and software
- Cash handling expertise
- Approachable
- Positive
- Excellent time management skills
- Reliable
Timeline
Direct Support Person
Families First
01.2023 - Current
Data Entry Clerk
River Valley Market
12.2020 - 05.2022
Administrative Assistant
Attorney Lance C. Shader, PC
04.2016 - 03.2019
Hotel Front Desk Supervisor
Hermitage Club
11.2015 - 03.2019
High School Diploma -
Twin Valley
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