Melissa Stewart
Kansas City,MO
Summary
Dynamic professional with extensive experience in customer service and team training at Quick Trip. Proven ability to enhance workflow efficiency and uphold quality control standards. Recognized for resolving customer complaints swiftly, ensuring satisfaction, and fostering team collaboration. Skilled in sanitation practices and dedicated to maintaining high standards of cleanliness and guest relations.
Overview
2026
2026
years of professional experience
Work History
Clerk
Quick Trip
2022 - Current
- Trained new crew members on operational procedures and customer service excellence.
- Monitored team performance to uphold quality control and service efficiency.
- Implemented best practices for efficient workflow in fast-paced environment.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Housekeeper
Hampton Inn Suites
2018 - 2019
- Cleaned and sanitized guest rooms to ensure high standards of hygiene and comfort.
- Replenished supplies and amenities in rooms and common areas for guest satisfaction.
- Conducted routine inspections of facilities to maintain cleanliness and operational efficiency.
- Collaborated with team members to complete housekeeping tasks within designated timeframes.
- Implemented efficient cleaning techniques that reduced time spent on room turnover processes.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Crew Trainer
McDonald’s
2013 - 2018
- Trained new crew members on operational procedures and customer service excellence.
- Monitored team performance to uphold quality control and service efficiency.
- Implemented best practices for efficient workflow in fast-paced environment.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Sorter/register
Charity Thrift Mart
2011 - 2012
- Sorted donations efficiently to ensure timely processing and distribution.
- Organized merchandise by category, enhancing inventory management and accessibility.
- Operated sorting equipment safely, maintaining adherence to safety protocols.
- Assisted in training new staff on sorting procedures and organizational standards.
- Collaborated with team members to optimize workflow and improve sorting accuracy.
- Inspected items for quality control, ensuring only suitable goods reached the sales floor.
- Maintained clean and organized work areas to support a safe working environment.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Inspected items for damage or defects before sorting as part of quality control process.
- Followed company policies and procedures to produce consistent work results.
- Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
- Adapted quickly to changes in workload demands or priorities, demonstrating flexibility in meeting shifting objectives while maintaining high-quality outcomes.
- Assisted in training new sorters, sharing best practices and techniques for efficient sorting.
- Played key role in meeting daily sorting quotas through diligent work and focus.
Education
No Degree -
Raytown High School
Independence, MOSkills
Customer service
Timeline
Clerk
Quick Trip
2022 - Current
Housekeeper
Hampton Inn Suites
2018 - 2019
Crew Trainer
McDonald’s
2013 - 2018
Sorter/register
Charity Thrift Mart
2011 - 2012
No Degree -
Raytown High School