MELISSA STIVERS
Knoxville,TN
Summary
Organized Dental Office Administrator known for productive and efficient task completion. Specialized in patient scheduling, billing management, and dental insurance claims processing. Excelled at communication, time management, and problem-solving to enhance office operations and patient satisfaction.
Overview
24
24
years of professional experience
Work History
SUBSTITUTE ELEMENTARY TEACHER
Temple Baptist Academy
Knoxville
01.2023 - 01.2024
BUSINESS ASSISTANT
Chesney Dentistry
Knoxville
01.2000 - 01.2002
- Provided administrative support to the dental team, including scheduling appointments, confirming upcoming visits and managing patient records.
- Responded to inquiries from patients regarding treatment plans and payment options.
- Assisted with filing insurance claims and ensuring accurate payments were received in a timely manner.
- Prepared financial statements for patients as needed, including estimates of future treatments and costs.
- Performed general bookkeeping duties such as balancing accounts receivable and payable ledgers and reconciling bank deposits.
- Created reports on various topics related to office operations for management review.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
BACHELORS OF SCIENCE IN COMMERCE AND BUSINESS ADMINISTRATION -
University of Alabama
Tuscaloosa, AL05-1997
Skills
- Managed patient scheduling
- Appointment confirmation
- Processed insurance claims
- Maintained accurate patient billing records
- Handled accounts receivable duties
- Invoicing and collections
- Performed general office tasks
- Filing
- Data entry
- Incoming calls
- Proficiency in dental software programs
- Microsoft Office applications
- Provided exceptional customer service
- Maintained a professional demeanor
- Received positive feedback
- Administrative Support
- Bookkeeping
- Telephone reception
- File Maintenance
- Mail handling
- Expense Reporting
- Customer Relationship Management (CRM)
- Time Management
- Billing and coding
- Liasoned with dentist and practice owner
Timeline
SUBSTITUTE ELEMENTARY TEACHER
Temple Baptist Academy
01.2023 - 01.2024
BUSINESS ASSISTANT
Chesney Dentistry
01.2000 - 01.2002
BACHELORS OF SCIENCE IN COMMERCE AND BUSINESS ADMINISTRATION -
University of Alabama
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