Melissa Stoebling
7 Rue De Vin, Marlboro,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Principal Auditor Investigator
New York State Office Of The Attorney General
07.1999 - Current
- Design and implement detailed audit plans.
- Conduct forensic audits of health care providers.
- Testify at court proceedings as necessary.
- Ensure adherence to team collaboration by sharing audit results with Legal and Investigative staff.
- Excellent analytical, communication, and organizational skills.
- Supervise and train junior team members
- Research audit targets and make appropriate recommendations
- Generate and develop effective ideas and solutions for cases.
- Participate in training to further develop professional knowledge/skills.
Human Resource Assistant
Filenes
09.1998 - 07.1999
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Trained new hires on how to use the cash register and how to effectively deal with all types of customers.
- Interviewed potential new hires.
Customer Service Representative/Cash Office
Filenes
07.1997 - 09.1998
- Performed daily cash deposits
- Balanced weekly and monthly gift certificate audits
- Located and fixed register shortage problems
- Audited fixtures during inventory
- Recipient of the "Diamond Star" (the highest customer service award)
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Filenes
09.1994 - 07.1997
- Organized racks and shelves to maintain store visual appeal, engaged customers, and promoted specific merchandise.
- Handled cash/credit transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Accounting
Marist College
Poughkeepsie, NY05.1999
Skills
- Proficient in various computer software packages including Microsoft Access, Excel, Word, Power Point, Teams and Outlook Also adept in using various computerized audit, management and investigative tools such as eMedNY, CFIS, Medicaid Data Warehouse (MDW), NY Matters, OAG Cloud, Rat-Stats and MFCU Query App
Timeline
Principal Auditor Investigator
New York State Office Of The Attorney General
07.1999 - Current
Human Resource Assistant
Filenes
09.1998 - 07.1999
Customer Service Representative/Cash Office
Filenes
07.1997 - 09.1998
Sales Associate
Filenes
09.1994 - 07.1997
Bachelor of Science - Accounting
Marist College
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