Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MELISSA STOKES

Las Vegas,NV

Summary

Exceptional leader, and skilled in customer service. Very outgoing personality, friendly, and versatile. Technically-savvy with outstanding relationship building, training and presentation skills. Management experience, and exceptional people skills. Always motivated, and desires a challenging role in any job position given. Skilled in analysis of the needs of customers/clients. Extremely resourceful, responsible and self-driven. Accepts constructive criticism well, and is committed to making changes if/when necessary.

Overview

9
9
years of professional experience

Work History

RECRUITER/FRONT DESK

LSI STAFFING
10.2023 - Current
  • Responsible for full lifecycle recruiting, screening and placement of full time, part time, or temporary employees to fill customer's needs, by using creative sourcing methods
  • Ensures all duties are completed accurately, delivered with high quality and in a timely manner
  • Exercises discretion to prioritize and organize workload and assess and place applicants in appropriate role for customer
  • Verifies all duties and tasks assigned are completed within the confines of applicable local, state, and federal laws
  • Responsible for confidential and time sensitive material
  • Screen resumes, schedule and interview candidates by administering appropriate assessments and reference/background checking
  • Answer phone calls/text messages/emails regarding a variety of different departments, and directing inquiries to the correct departments
  • Visit customer sites for check in process, customer wellness calls, employee communication, etc
  • Administer drug screens/ background checks on candidates as part of the onboarding process.

CUSTOMER SERVICE REP

AMERICOLD
07.2018 - 10.2023
  • Responds to all customer inquiries concerning work-orders, shipments, inventory counts, etc
  • Reports customer feedback to management
  • Acts as liaison between customer and warehouse for account administration, customer service, and office for invoicing and credit changes
  • Generates all paperwork/ information required for customer work orders, including checking on special requests, expediting orders where necessary, tracking orders, and post inventory records
  • Assures proper invoicing of accounts by verifying computer generated invoices
  • OSD (Overages, Shortages, Damages)
  • Scheduling
  • Allocation.

SALES SPECIALIST

VICTORIA'S SECRET
10.2015 - 07.2018
  • Provide customer service, fully wardrobe customers from lingerie, apparel, and accessories
  • Provide bra fittings/measurements
  • Keep store tidy at all times
  • Set up displays and dress mannequins for proper advertising
  • Assist in setting floor sets and visual merchandising
  • Maintain back stock organization
  • Replenishment
  • Be knowledgeable about current fashions and promotions throughout the store as well as online
  • One of the top sales specialists in the store.

Education

HIGH SCHOOL DIPLOMA -

ALAMOGORDO HIGH SCHOOL
Alamogordo, NM
05.2007

Skills

  • Project management
  • Money handling abilities
  • Extremely organized
  • Conflict resolution
  • Team leadership
  • Advertising
  • Sales
  • Multitasking
  • Customer satisfaction
  • Powerful negotiator
  • Self motivated
  • Administrative Skills
  • Cold-calling
  • Screening resumes
  • Candidate Screening
  • Recruiting and Sourcing
  • Time Management
  • Administrative Support
  • New hire paperwork processing
  • Self-Motivated Work Ethic
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Microsoft Outlook
  • Scheduling
  • Appointment Scheduling
  • Clerical Support
  • Live chat support

References

  • Jonna Bal, (702)-854-0336
  • Vanessa Williams, (725) 276-5430

Timeline

RECRUITER/FRONT DESK

LSI STAFFING
10.2023 - Current

CUSTOMER SERVICE REP

AMERICOLD
07.2018 - 10.2023

SALES SPECIALIST

VICTORIA'S SECRET
10.2015 - 07.2018

HIGH SCHOOL DIPLOMA -

ALAMOGORDO HIGH SCHOOL

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