Melissa Stolley
Wrangell,AK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Primary Care Coordinator
SouthEast Alaska Regional Health Consortium
11.2021 - Current
- I am the Patient care coordinator for our community primary care clinic. I am responsible for vaccine coordination, referral coordination, comfort one/POLST coordination, ordering chronic labs and other chronic health apts, order covid testing, and many other daily tasks.
- Communicate with patients, ensuring that medical information was kept private.
- Gathered and organized materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Coached employees through day-to-day work and complex problems.
Referral Coordinator
SouthEast Alaska Regional Health Consortium
08.2019 - 11.2021
- I handled all of the outgoing referrals to external facilities and coordinated patients insurance and travel.
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Trained staff on referral and intake process.
- Linked families to relevant community support to meet non-medical needs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Back Office Manager
City Market Inc
07.2013 - 08.2018
- I managed the back office operations for the grocery store
- This included pricing, ad writing, tag printing and inventory.
- Maintained inventory for back-office supplies, computers and work-stations.
- Developed and implemented office policies by setting up procedures and standards to guide operation of office.
- Received purchase orders and processed invoices for payment.
- Advised on technical improvements to increase order entry system efficiency.
- Kept management informed by reviewing and analyzing special reports, summarizing information and identifying trends.
- Performed database management and analysis of business functions and processes.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
- Teamed with IT department to address technology issues and shortfalls.
- Analyzed research on trends in marketplace and reported to management on areas of improvement or change.
Restaurant and Bar Manager
Marine Bar
07.2011 - 07.2013
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining excellent accuracy.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Helped general management develop prices based on inventory costs and portion sizes.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Enhanced sales by promoting products and assisting with creative menu selections.
- Reduced financial inaccuracies by verifying receipts.
Education
High school diploma -
Thompson Falls High Schl
Thompson Falls, MT05.2000
Skills
- Case Management
- Microsoft Outlook
- Office Management
- Time Management
- ICD-10
- CPT Coding
- Medical Terminology
- Insurance Verification
- Management
- Medical Office Experience
- Customer service
- EHR systems
- Revenue cycle experience
- Windows
- Responding to customer situations with sensitivity
- Care Coordination
- Team Leadership
- Professional Development
- Interpersonal Communication
- Critical Thinking
- Customer Service
- Resource Allocation
- Organizational Skills
- Insurance Knowledge
- Decision Making
- Documentation Accuracy
- Problem Solving
- Project Management
- Patient Advocacy
- Scheduling
- Prior Authorization Processing
- HIPAA Guidelines
- Customer Satisfaction
- Problem Identification
- Electronic Health Records
Timeline
Primary Care Coordinator
SouthEast Alaska Regional Health Consortium
11.2021 - Current
Referral Coordinator
SouthEast Alaska Regional Health Consortium
08.2019 - 11.2021
Back Office Manager
City Market Inc
07.2013 - 08.2018
Restaurant and Bar Manager
Marine Bar
07.2011 - 07.2013
High school diploma -
Thompson Falls High Schl
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