Melissa Storbakken
Sales Manager
Shoreview,MN
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Dan Larson LLC
Shoreview, Minnesota
10.2022 - 03.2025
- Managed daily cash register operations and ensured accurate transactions.
- Assisted customers with inquiries and provided excellent service.
- Trained new cashiers on register procedures and customer interactions.
- Maintained a clean and organized checkout area for efficiency.
- Processed returns and exchanges following company policies.
- Collaborated with team members to improve workflow during busy hours.
- Monitored inventory levels at the checkout and informed management of shortages.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Ensured compliance with all safety regulations while performing tasks.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored cashier performance, providing feedback as needed.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Assistant Manager
Roberta's Inc
Saint Paul, Minnesota
08.1999 - 09.2018
- Assisted in managing daily operations and maintaining staff productivity.
- Coordinated training sessions for new employees to ensure smooth onboarding.
- Monitored inventory levels and facilitated timely reordering of supplies.
- Implemented process improvements to enhance customer service efficiency.
- Resolved customer inquiries and complaints with effective communication skills.
- Supported team leadership by mentoring junior staff and fostering collaboration.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Assistant Manager
Oasis Market
Saint Paul, Minnesota
10.2002 - 04.2005
- Assisted in managing daily operations and maintaining staff productivity.
- Coordinated training sessions for new employees to ensure smooth onboarding.
- Developed schedules to optimize team workflow and resource allocation.
- Resolved customer inquiries and complaints with effective communication skills.
- Implemented process improvements to enhance customer service efficiency.
- Analyzed performance metrics to identify areas for operational enhancement.
- Supported team leadership by mentoring junior staff and fostering collaboration.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Skills
- Cash handling
- Customer service
- POS transaction management
- Inventory management
- Staff training
- Team collaboration
- Process improvement
- Conflict resolution
- Sales analysis
- Problem solving
- Effective communication
- Employee supervision
- Merchandise zoning
- Punctual and reliable
- Escalation handling
- Product restocking
- Product knowledge
- Transaction management
- Time management
Accomplishments
- Letters of recommendations
- Community volunteer
- Community activist
Certification
- BLS / AED Certification
- PCA / HHA Certification
Timeline
Cashier Team Lead
Dan Larson LLC
10.2022 - 03.2025
Assistant Manager
Oasis Market
10.2002 - 04.2005
Assistant Manager
Roberta's Inc
08.1999 - 09.2018