Melissa Story
Jerseyville,IL
Summary
Successful Account Representative,skilled in collecting past due accounts. Excellent communicator solves complex multi-faceted issues. Attention to detail and high level accuracy. Computer proficient in Microsoft Office and Gold Teal Software.
Overview
11
11
years of professional experience
Work History
Account Representative
Mariner Finance
Alton, IL
12.2021 - Current
- Reviewed contracts, invoices and other documents for accuracy.
- Provided excellent customer service to ensure client satisfaction.
- Managed accounts receivable including collections from delinquent accounts.
Caregiver
Help at Home
Wood River, IL
02.2018 - 12.2021
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Account Representative
Mariner Finance
Alton , IL
10.2017 - 02.2018
- Provided excellent customer service to ensure client satisfaction.
- Reviewed contracts, invoices and other documents for accuracy.
Owner
Phil-Con
Jerseyville, IL
04.2013 - 10.2017
- Developed strategic plans to increase profitability and efficiency.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
Dispatcher
Ryan Transportation
Alton, IL
04.2013 - 10.2017
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Education
High School Diploma -
Alton Senior High
Alton, ILSkills
- Document Management
- Sales proficiency
- Contract negotiation and closing tactics
- Account Reconciliation
Timeline
Account Representative
Mariner Finance
12.2021 - Current
Caregiver
Help at Home
02.2018 - 12.2021
Account Representative
Mariner Finance
10.2017 - 02.2018
Owner
Phil-Con
04.2013 - 10.2017
Dispatcher
Ryan Transportation
04.2013 - 10.2017
High School Diploma -
Alton Senior High