Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Sullins

Mingus ,TX

Summary

Industrious Expeditor offering proven history of fostering quality meal preparation and presentation. Focused and ambitious with skill for offering empowering leadership to kitchen staff. Trained in Type procedures with dedication to reliability and efficiency.

Overview

4
4
years of professional experience

Work History

Expoditor

Smoke Stack Restaurant
03.2023 - Current
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Trained new expeditors and food runners according to company policies and standards.
  • Assisted with bussing tables and cleaning up spills.
  • Arranged tables and chairs for special occasions and events.
  • Assisted wait staff with timely food delivery and guest requests.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted customers with carry-out service.
  • Greeted customers and provided menus upon arrival to dining room.

Cashier Team Lead

Bar B Travel Plaza
09.2022 - 11.2022
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Increased customer loyalty and retention.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Monitored areas for security issues and safety hazards.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Maintained stock to meet expected customer demand.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Produce Sticker/personal Shopper

Brookshire's Grocery
08.2021 - 05.2022
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Loaded and unloaded orders at customer's homes or locations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Education

High School Diploma - General Studies

Cisco High School
Cisco, TX
12.2004

Skills

  • Project Control
  • Relief Valves
  • Project Documentation
  • Shipment Updates
  • Customer Satisfaction
  • Customer Communication

Timeline

Expoditor

Smoke Stack Restaurant
03.2023 - Current

Cashier Team Lead

Bar B Travel Plaza
09.2022 - 11.2022

Produce Sticker/personal Shopper

Brookshire's Grocery
08.2021 - 05.2022

High School Diploma - General Studies

Cisco High School

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Melissa Sullins