Melissa Suo
Harper Woods,MI
Summary
Flexible, hard worker, ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care, with a high degree of diplomacy and problem-solving acumen. Positive and upbeat team player, with good communication and time management abilities. Demonstrated extreme attention to detail, with accuracy in medical records. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
US- Patienr Access Assoc 1
R1RCM - Through St. John's Health System
Detroit, MI
11.2019 - Current
- Applied HIPAA regulations to ensure confidentiality of patient information.
- Verified demographics and insurance details for accurate patient registration.
- Organized and maintained records by updating personal and financial patient data.
- Obtained signatures for privacy laws and treatment consents from patients.
- Utilized online eligibility systems to verify coverage and policy limitations.
- Processed patient responsibility estimates based on insurance at pre-registration.
- Updated reference materials with guidelines and requirements from Medicare, Medicaid, and third-party payers.
- Communicated with insurance companies to confirm patient coverage accurately.
Customer Service Associate
K-ann laundry
St Claire Shores , MI
10.2007 - 11.2019
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns, and developing solutions.
- Confirmed delivery of orders, and troubleshot missed delivery dates, shortages, and overages.
- Handled large amounts of cash, and balanced the cash drawer daily within prescribed balancing guidelines.
Education
High School Diploma -
Grosse Pointe North High School
Grosse Pointe Woods, MI06.1999
Skills
- Insurance company is knowledgeable
- Regulatory compliance
- payment processing
- Medical billing
- Patient interviewing skills
- Organizational skills
- Microsoft Office
- Work ethic
- Problem resolution
- Insurance verification
- Customer service
- Problem solving
- Training & Development
- Computer skills
- Verbal communication
- Remote office availability
Education and Training
other
Experience
["Customer Service Representatives"],["Patient Representatives"]
Timeline
US- Patienr Access Assoc 1
R1RCM - Through St. John's Health System
11.2019 - Current
Customer Service Associate
K-ann laundry
10.2007 - 11.2019
High School Diploma -
Grosse Pointe North High School
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