Overview
Work History
Education
Skills
Timeline
Generic
MELISSA SUPAL

MELISSA SUPAL

Tavares

Overview

12
12
years of professional experience

Work History

Office Manager

Sentinel Roofing
08.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Optimized office space utilization, leading to more efficient and productive work environment.

Office Manager

CBC Construction Group
01.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Production Assistant

Skymark Roofing
12.2020 - 08.2024
  • Oversee project progression from inception to completion, including permits, material delivery, contracting, managing subcontractors, etc
  • During the pre-construction phase
  • Create material orders for all jobs going into production
  • Project budgeting by reviewing, reconciling, and approving vendor/contractor invoices (gutters, Solar, Lightning rod, suppliers etc.), reviewing and analyzing financial statements/spending, researching savings by investing in bulk ordering
  • Enter and Pay invoices on QB once reviewed and verified
  • Manage project budget and project profitability
  • Manage and execute project change orders
  • Inventory control
  • Understanding of project scope and completing projects on time and within budget
  • Prioritize tasks to adhere to project schedules
  • Tracking work being performed on construction projects by contractors, vendors, and internal employees
  • Maintains installation schedules and coordinates task scheduling with internal project managers, suppliers, and several other trades
  • Thorough, clear, communication, external and internal
  • Troubleshoot project issues and engage appropriate resources as needed to mitigate impacts
  • Plans and schedules sub-contractors is needed, deliveries, installation, and inspections of assigned projects
  • Manage multiple small to large-scale projects simultaneously without supervision

Bartender/Waitress

Tiki west raw bar and grill
01.2014 - 08.2024
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
  • Order or requisition supplies and equipment for tables and serving stations
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking or ordering taxis or other transportation for intoxicated patrons
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
  • Plan, organize, and control the operations of a cocktail lounge or bar
  • Supervise the work of bar staff and other bartenders

Customer Service Representative

FINISHMASTER
11.2017 - 12.2019
  • Company Overview: CSR and Delivery
  • Manage customer accounts
  • Fill customer orders
  • Take payment
  • Help customers with complaints and questions
  • Give customers information about products and services, take orders, and process returns
  • By helping customers understand the product and answering questions about their orders, it sometimes has a role in sales
  • Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
  • Adhering to assigned work both inside and outside of a warehouse environment to pick, pull, load, and deliver customer orders in a friendly, safe, and efficient manner
  • Drive a company vehicle over an established route to deliver products and collect money from customers
  • Interact with all customers in a friendly, professional manner while providing responsive customer service
  • Perform routine inspection of assigned vehicle and its load to ensure road safety shipping hazardous materials routes and following time schedules
  • CSR and Delivery

Bar Manager/Head Bartender

Irenes Lounge and Package
12.2016 - 02.2018
  • Improved team strength by exhibiting steadfast leadership in high pressure situations, providing direction, and listening attentively to employees' concerns and ideas
  • Proved to be a resourceful asset to the management team by providing original solutions, introducing new concepts, actively negotiating, and resolving differences, and employing constructive criticism
  • Increased bar revenue through the development and marketing featured cocktails from limited resources
  • Generated higher ticket averages by adeptly training employees on suggestive up-selling techniques
  • Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled bartenders, and adjusting the schedule appropriately
  • Provided restaurant guests with friendly and professional service, excellent food quality and consistency of execution in an attractive, well-maintained environment
  • Assisted with ordering and inventory, maintaining and stocking all bar items
  • Orchestrated all social functions to including private parties, business meetings and formal engagements
  • Established fresh marketing techniques increasing overall revenue

Lead Bartender/manager/server

The lost Parrot
01.2013 - 01.2016
  • Supervise the work of bar staff and other bartenders
  • Collect money for drinks served
  • Check identification of customers to verify age requirements for purchase of alcohol
  • Balance cash receipts
  • Take beverage orders from serving staff or directly from patrons
  • Clean bars, work areas, and tables
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
  • Plan, organize, and control the operations of a cocktail lounge or bar
  • Ask customers who become loud and obnoxious to leave, or physically remove them

Education

Cosmetology -

HairBenders

Business And Finance -

Valencia College
Orlando, FL

Forest High School
Ocala, FL

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Document management
  • Payroll and budgeting
  • Clerical support
  • Credit and collections
  • Relationship building
  • Mail handling
  • Scheduling
  • Scheduling coordination
  • Inventory control
  • Staff management
  • Employee supervision
  • Operations management
  • Supply management
  • Administrative oversight
  • Employee training
  • Training and coaching
  • Documentation and control
  • Policy implementation
  • Workflow optimization
  • Financial reporting
  • Financial tracking
  • Expense reporting
  • Team supervision
  • Financial accounting
  • Facility management
  • Database administration
  • Team bonding
  • Workflow planning
  • Documentation expertise
  • Policy and procedure modification
  • Compliance monitoring
  • Project management
  • Policy development
  • Strategic planning
  • Budgetary planning
  • Budgeting expertise
  • Performance improvement
  • Presentation design
  • Computer skills
  • Scheduling and coordinating
  • Decision-making
  • Customer relationship management
  • Problem resolution
  • Teamwork and collaboration
  • Good judgment
  • Documentation and reporting
  • Team leadership
  • Managing operations and efficiency
  • Administration and reporting
  • Schedule management
  • Work Planning and Prioritization
  • Task delegation
  • Onboarding and orientation
  • Team development
  • Financial management

Timeline

Office Manager

Sentinel Roofing
08.2024 - Current

Office Manager

CBC Construction Group
01.2024 - Current

Production Assistant

Skymark Roofing
12.2020 - 08.2024

Customer Service Representative

FINISHMASTER
11.2017 - 12.2019

Bar Manager/Head Bartender

Irenes Lounge and Package
12.2016 - 02.2018

Bartender/Waitress

Tiki west raw bar and grill
01.2014 - 08.2024

Lead Bartender/manager/server

The lost Parrot
01.2013 - 01.2016

Cosmetology -

HairBenders

Business And Finance -

Valencia College

Forest High School

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MELISSA SUPAL