MELISSA SUSTACHE
Port Saint Lucie,FL
Summary
Sales manager with extensive experience in product development and optimization. Expertise in building strong client relationships through knowledgeable support and consistent service. Proven ability to implement advanced marketing and merchandising strategies to achieve promotional objectives. Successful in establishing networks that enhance branding efforts.
Overview
12
12
years of professional experience
Work History
Sales Lead Manager
RH Outlet
Vero Beach, FL
08.2024 - Current
- Led a team of sales representatives to achieve and exceed sales targets.
- Provided training and support to sales team, enhancing their skills and performance.
- Analyzed sales data and market trends to identify opportunities for business growth.
- Developed and implemented sales strategies to attract new customers and increase revenue.
- Inventory control.
Administrative Assistant
Meraki Solutions
Pensacola, FL
05.2022 - 06.2024
- Created and distributed weekly operational updates to keep employees informed of changes and progress.
- Answered and managed incoming calls, providing accurate and timely information to callers.
- Organized and managed multiple calendars over an entire region. Managing up to 18 employee calendars.
- Prioritizing and responding to emails and scheduling meetings.
- Tracked, monitored, and followed up on all customer inquiries promptly.
- Edited and formatted documents and presentations for accuracy, clarity, and consistency.
- Trained and supervised new and incoming administrative staff, ensuring all tasks were completed on time and to a high standard.
Sales Manager
Timberland Factory Store
Orlando
12.2012 - 05.2021
- Developed and implemented a store operation manual that improved efficiency and quality control.
- Developed and maintained relationships with key customers, resulting in significant increases in customer loyalty and retention.
- Developed a comprehensive training program for new employees that improved customer service ratings.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
Education
Business Management -
City College Altamonte
01.2008
Poinciana High School -
05.2007
Skills
- Effective Time Management
- Adaptability
- Ability to Multitask
- Interpersonal Communication
- Ability to Work Under Pressure
- Ability to Work in a Team
- Customer Service
- Team Leadership
References
- Brenda Ussery, Meraki Solutions, brendairenesilva@gmail.com, 863-701-4164
- Leslie Ayala, leslier86@gmail.com, 407-758-8942
- Michelle Rodriguez, mrodriguez2426@gmail.com, 407-202-1947
Languages
Spanish
Special Highlights
- Florida Notary
- Real Estate Licensed
- Florida CAM Licensed
Timeline
Sales Lead Manager
RH Outlet
08.2024 - Current
Administrative Assistant
Meraki Solutions
05.2022 - 06.2024
Sales Manager
Timberland Factory Store
12.2012 - 05.2021
Business Management -
City College Altamonte
Poinciana High School -
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