Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Bartender

Melissa Sutton

Unionville,CT

Summary

Responsible for the operations of the 2 event bars and our Tav & Bar on the course.

Running our 4 beverage carts and 2 food shacks on the golf course for regular play and event shotguns.

Work closely with the guest to learn improvement suggestions and thoughts.

Effectively manage personnel and business operations to handle demanding bar and restaurant needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.

Over 19 years of experience raising alcohol spend per guest experience at high-end boutique restaurants. Expert leader in training bar and wait staff in quality beverage marketing techniques. Sommelier with advanced knowledge of fine wines, beer and spirits. Helpful Beverage Manager with a strong attention to detail and to delegate responsibly. Knowledge of selling, planning and executing special events such as Weddings and Golf tournaments . Reliable and consistent with years in the beverage service field

Overview

24
24
years of professional experience

Work History

Food & Beverage Manager

Tunxis Country Club
Farmington, CT
03.2009 - Current
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Managed bar and wait staff and directed hiring program.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Managed and scheduled bartenders and drink servers.
  • Analyzed beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Purchased beverage stock and handled all inventory needs.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.

Restaurant Manager

Rainforest Cafe
West Hartford, CT
01.2001 - 11.2008
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Prepared for and executed new menu implementations.

Manager /Bartender

Dixies
Avon, CT
07.1999 - 04.2002
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Education

Associate of General Studies -

Tunxis College
Farmington, CT

Skills

  • Menu Pricing and Writing
  • Employee Performance Evaluations
  • Requisitions Management
  • Active Listening
  • Guest Satisfaction
  • Food and Beverage Management
  • Staffing and Sales Reporting
  • Front of House Management
  • Delegating Assignments and Tasks
  • Health Code Compliance
  • Guest Relations
  • Money Handling
  • Managing Deliveries
  • Catering Supervision
  • Staff Scheduling
  • Labor and Overhead Cost Estimation
  • Equipment Maintenance
  • Supply Ordering and Management
  • Anticipating Problems
  • Suggestive Selling
  • Profit and Loss Control
  • Monthly Forecasting
  • Standard Operating Procedures Maintenance
  • Payroll Administration
  • Restaurant Operation
  • Maximizing Profitability
  • PR Events
  • Managing Reservations and Large Parties
  • Administrative Duties
  • Professional Relationships
  • Revenue Growth
  • Catering Events
  • Liquor Law Compliance
  • Billing and Payment Processing
  • Managing Events Start to Finish
  • Guest Interaction
  • Calendar and Scheduling Software
  • Working in fast pace environment
  • Working in high pressure situations

Additional Information

I take pride in the skills i have learned throughout the years in the industry. Of all the places i have ran i enjoy the experiences at Tunxis Country Club that have taught me how to successfully run a business. I started off as cart girl and worked my way up to where i am today. i love running the golf outings and being a part of their events along with the 50 weddings we brought in a year.

I do want to add that i was the Sales Manager for 2 years and was responsible for bringing in over $750,000 in revenue during that time. I have had my hands in every aspect of the golf course and would love to continue working in that type of environment .

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Food & Beverage Manager

Tunxis Country Club
03.2009 - Current

Restaurant Manager

Rainforest Cafe
01.2001 - 11.2008

Manager /Bartender

Dixies
07.1999 - 04.2002

Associate of General Studies -

Tunxis College

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Melissa Sutton