Melissa S. Villa
Phoenix,Arizona
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Swift Transportation Services
06.2023 - 08.2024
- Investigated and assessed damage to property and reviewed property damage estimates.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Administrative Manager
Swift Transportation Services
09.2020 - 06.2023
- Performing clerical accounting and general office duties as needed
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Verified customer information for orderly, up-to-date online systems.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Expedited invoice processing times by accurately entering financial data into accounting systems.
Retail Store Manager
Wireless Vision - T Mobile
08.2015 - 09.2020
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Submitted orders for new inventory.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Bachelor of Arts - Business Administration
University of Arizona
01.2026
Skills
- Leadership
- Team player
- Critical thinking
- Computer literacy
- Communication skills
- Data Entry
- Accuracy and Attention to Detail
- Fast Typing Speed
Certification
Property & Casualty License
References
- Monique Pineda, (602)689-4063
- Tania Brown, (602)775-1444
- Brianna Gutierrez, (623)213-6133
Languages
Spanish
Native or Bilingual
Timeline
Claims Adjuster
Swift Transportation Services
06.2023 - 08.2024
Administrative Manager
Swift Transportation Services
09.2020 - 06.2023
Retail Store Manager
Wireless Vision - T Mobile
08.2015 - 09.2020
Bachelor of Arts - Business Administration
University of Arizona
Similar Profiles
Teresa YarlottTeresa Yarlott
Executive Assistant to the Founders & Board Liaison at Knight Transportation (now Knight-Swift Transportation Holdings Inc.)Executive Assistant to the Founders & Board Liaison at Knight Transportation (now Knight-Swift Transportation Holdings Inc.)
Marco RocheMarco Roche
Owner Operator (OTR) at Swift TransportationOwner Operator (OTR) at Swift Transportation
Trey DickTrey Dick
Truck Driver (CDL A) at Swift TransportationTruck Driver (CDL A) at Swift Transportation
Erin JohnsonErin Johnson
Specialist, Central Arbitrations at CarvanaSpecialist, Central Arbitrations at Carvana
Karen A. RamirezKaren A. Ramirez
Customer Service Representative 3 at Arizona Department of TransportationCustomer Service Representative 3 at Arizona Department of Transportation