Melissa S. Villa
Phoenix,Arizona
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Swift Transportation Services
06.2023 - 08.2024
- Investigated and assessed damage to property and reviewed property damage estimates.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Administrative Manager
Swift Transportation Services
09.2020 - 06.2023
- Performing clerical accounting and general office duties as needed
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Verified customer information for orderly, up-to-date online systems.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Expedited invoice processing times by accurately entering financial data into accounting systems.
Retail Store Manager
Wireless Vision - T Mobile
08.2015 - 09.2020
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Submitted orders for new inventory.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Bachelor of Arts - Business Administration
University of Arizona
01.2026
Skills
- Leadership
- Team player
- Critical thinking
- Computer literacy
- Communication skills
- Data Entry
- Accuracy and Attention to Detail
- Fast Typing Speed
Certification
Property & Casualty License
References
- Monique Pineda, (602)689-4063
- Tania Brown, (602)775-1444
- Brianna Gutierrez, (623)213-6133
Languages
Spanish
Native or Bilingual
Timeline
Claims Adjuster
Swift Transportation Services
06.2023 - 08.2024
Administrative Manager
Swift Transportation Services
09.2020 - 06.2023
Retail Store Manager
Wireless Vision - T Mobile
08.2015 - 09.2020
Property & Casualty License
Bachelor of Arts - Business Administration
University of Arizona
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