MELISSA SWART

• Operated POS terminals to input orders, split bills and calculate totals.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Greeted customers, answered questions and recommended specials to increase profits.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

• Handled complaints, settled disputes and resolved customer conflicts.
• Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
• Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
• Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
• Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.

Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.

Helped employees operate productively and stay on task to meet business and customer needs.

Oversaw schedules, accepted time off requests and found coverage for shifts.

Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.

Cross-trained in every store role to maximize operational knowledge.

Trained and supervised staff members.

Mentored team members on techniques necessary to complete job tasks.

Allocated tasks to employees on a daily basis and monitored activity and task completion.

Processed all sales transactions accurately and in a timely fashion.

Confirmed that appropriate changes were made to resolve customers' problems.

Emphasized fast, friendly customer service.

Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.

Checked on table at appropriate intervals to refill drinks and respond to requests.

Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.

Managed closing duties, including restocking items and reconciling cash drawer.

Operated POS terminals to input orders, split bills and calculate totals.

Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.

Maintained accounts receivable documentation electronically and on paper.
Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Handled cash and deposits using the proper accounting procedures and documentation.
Entered weekly sales and customer count sheets for review by management.
Analyzed cost control and provided timely financial information to support corporate goals.
Researched and resolved collections and billing disputes with tact and efficiency.