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Melissa Tam
Senior Clerk
West Covina,CA
Summary
Detail-oriented Senior Clerk adept at managing multiple simultaneous tasks with minimal direction. Resilient and organized professional with excellent communication and interpersonal abilities. Knowledgeable about logging daily information, researching variances and maintains thorough records. Computer literates professional adapts quickly to new software and programs. Dependable candidates successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Senior Clerk
Department Of Public Social Services
City of Industry, CA
06.2019 - Current
- Processes approximately 20 transfers and 27 terminations per month
- Coordinate release date with other County Departments for employee transferring
- Calculate current and new item salary to determine type of transfer
- Requesting appropriate documents from District Office administrations and process transaction on Enterprise Human Resources (e-HR) application
- Communicate and verified with LACERA Retirement Benefit Specialists to ensure retirement dates has not change for processing out of service
- Compile reports to provide to management
- Create excel reports and developed improvements to better monitor terminations and transfer requests
- Drafts memos for work assignment tasks
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Worked with management and sections teams to complete projects within specific timelines
- Assists the Verification of Employments with high volume of incoming calls
- Provides verbals and complete written Verification of Employment requests
- Log incoming Verification of Employment request for processing
Intermediate Typist Clerk
Department Of Public Social Services
City of Industry, CA
06.2018 - 06.2019
- Requests appropriate forms from District Offices and process termination transaction timely
- Process approximately 18 transfers and 20 terminations per month
- Prepare skeletal folders for transfer employee and mail original personnel folder file to the new County Departments
- Maintain records of personnel folder transmittal
- Assisted the Verification of Employment with high volume of incoming calls
Intermediate Clerk
Department Of Public Social Services
Los Angeles, CA
08.2017 - 06.2018
- Answered all incoming telephone calls for 4 units and supervisors
- Reviewed and compared documents for completeness and accuracy when scanning documents using Electronic Document Management Systems (EDMS) to appropriate participants' case
- Created cover sheet and completed imaging journals when documents has been processed
- Maintained log per case documents received from the unit Eligibility Workers
- Managed receptionist log for 4 units and 30 Eligibility Workers
Resources Specialist Aide
Alhambra Unified School District
Alhambra, CA
11.2016 - 08.2017
- Attended students regular classroom schedule and pulled out as necessary for individual/group tasks or test
- Used appropriate applied behavior teaching, communication, and reinforcement techniques
- Annotated notes of observation and assisted in devising strategies based on the understanding of the individual student needs, interests, and abilities
- Developed and maintained effective rapport with the students, the parents, and the teachers
- Successfully improved students' participation in the classroom to meet the school attendance requirements
- Improved students' test score on the Smarter Assessment Balanced Consortium (SBAC) tests
- Confers and consults with staffs and administrations regarding students' needs
- Assisted the Test proctor during the SBAC examinations
Client Data Specialist
Pacific Clinics
El Monte, CA
06.2015 - 11.2016
- Accurately maintain up-to-date client data in the Electronic Health Records (EHRS) and Payor systems to process claims
- Open and close cases in EHRS within 24 hours of receipt and ensure Medi-cal Eligibility documentation obtained during the intake process is scanned into Client record
- Verified Client's healthcare benefits and edibility to determine correct payor waterfall sequence for claim submission
- Established and maintained relationships with the respective division to ensure timely submission of client data
- Ensured the correct pay source is created to bill the associated funding
- Ensured set-up and changes are completed; reviewed and submitted client data to Integrated Behavioral Health Information Systems (IBHIS)
- Updated client information, funding changes, Changes of Therapist/Diagnosis, Transfer of Coordinator and Payer Financial Information
- Reconcile the Outcome Data Report with DMH Outcome Measure Application system
- Provided audit support by reviewing client financial folders with client eligibility and client financial documents
Receptionist
Dr. Steven Huang D.D.S Implant Dentistry
San Gabriel, CA
07.2012 - 06.2013
- Schedule surgical procedures and reviewed in details of pre-/post-operation forms with patients
- Trained new employees on multiple medical billing program and data entry software
- Liaised with vendors to order and maintained inventory of the office supplies for front office and surgical packs for back office
- Contacted insurance companies to check on status of claims and composed appeal letters
- Resourcefully used various coding, procedure manuals, and the on-line encoders
Education
Bachelor of Arts - Sociology
California State University - Los Angeles
Los Angeles, CA 07.2013 - 06.2016
Associate of Arts - Social And Behavioral Science
Pasadena City College
Pasadena 01.2009 - 06.2013
Skills
Work processing
undefinedSoftware
Microsoft Excel
Microsoft Powerpoint
Microsoft Office365
Microsoft Outlook
Enterprise Human Resources (eHR)
Countywide Timekeeping and Payroll System (CWTAPPS)
Employee Personnel Records (ePR)
Electronic Management System
Electronic Health Records (EHRS)
Integrated Behavioral Health Information Systems (IBHIS)
Timeline
Senior Clerk
Department Of Public Social Services
06.2019 - Current
Intermediate Typist Clerk
Department Of Public Social Services
06.2018 - 06.2019
Intermediate Clerk
Department Of Public Social Services
08.2017 - 06.2018
Resources Specialist Aide
Alhambra Unified School District
11.2016 - 08.2017
Client Data Specialist
Pacific Clinics
06.2015 - 11.2016
Bachelor of Arts - Sociology
California State University - Los Angeles
07.2013 - 06.2016
Receptionist
Dr. Steven Huang D.D.S Implant Dentistry
07.2012 - 06.2013
Associate of Arts - Social And Behavioral Science
Pasadena City College
01.2009 - 06.2013
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