Melissa Taggart
West Jordan
Summary
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Charter College
08.2024 - Current
- Developed strong relationships with students, coworkers and clients resulting in positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to student and customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Medical Assistant
Centura Health
08.2023 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Pricing Coordinator
Swire Coca Cola
05.2020 - 08.2023
- Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
- Contributed to successful contract negotiations by providing detailed analyses of relevant market data and historical performance metrics.
- Achieved optimal pricing accuracy by collaborating with sales, marketing, and finance departments.
- Streamlined the price adjustment process, ensuring timely implementation of changes in line with business needs.
- Ensured compliance with company policies and industry regulations by maintaining accurate documentation of all pricing-related actions.
Education
Associate of Science - Medical Assisting
Eagle Gate College
Murray, UT08-2006
Skills
- Problem-solving
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
Timeline
Customer Support Specialist
Charter College
08.2024 - Current
Medical Assistant
Centura Health
08.2023 - 08.2024
Pricing Coordinator
Swire Coca Cola
05.2020 - 08.2023
Associate of Science - Medical Assisting
Eagle Gate College
Similar Profiles
Megan PuckettMegan Puckett
Admissions Representative at Charter CollegeAdmissions Representative at Charter College
Taylor TreesTaylor Trees
Externship Medical Assisting at Charter CollegeExternship Medical Assisting at Charter College
Brianna RonquilloBrianna Ronquillo
Admissions Representative at Charter CollegeAdmissions Representative at Charter College
Noor Alhuda NahiNoor Alhuda Nahi
Picking Associate at AmazonPicking Associate at Amazon
Aubri AlmAubri Alm
Legal Secretary at ANDERSON ATTORNEY SERVICESLegal Secretary at ANDERSON ATTORNEY SERVICES