Melissa Tahua
Murray,UT
Summary
Self-motivated professional highly experienced in customer and patient care. Pleasant personality coupled with talents in recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere. Always eager to learn new things. With leadership traits. Highly organized and thrives in fast-paced, intense environments.
Overview
14
14
years of professional experience
Work History
Front Desk Coordinator
Utah Facial Plastics
Draper, UT
08.2023 - Current
- Greeted patients and visitors in a professional manner.
- Checked patients out, accepting payments, scheduling follow-up appointments, providing prescriptions.
- Straightened up waiting room to maintain neat and organized space.
- Provided administrative support to the clinic staff, such as photocopying, filing, faxing and emailing documents.
- Monitored office supplies inventory and placed orders when necessary.
- Advised patients on clinic holiday schedule and hours of operation and availability of individual physicians.
- Communicated with patients with compassion while keeping medical information private.
- Protected patients by observing strict HIPAA guidelines.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Entered data into computer systems to update patient accounts.
- Answered incoming calls promptly and politely, providing information or transferring calls to relevant personnel.
- Created copies of insurance cards and other relevant documentation to complete patient files, entering relevant information into electronic database.
- Performed basic administrative duties such as sorting mail and maintaining filing systems.
- Opened the office and completed closing paperwork and procedures daily.
- Developed promotional materials for upcoming events.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Sorted mail on a daily basis and distributed it accordingly.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Accepted cash and credit card payments, issued receipts and provided change.
- Sold the highest memberships monthly.
QA Inspector/Document Control Specialist
TruVision Health LLC
Draper, UT
06.2020 - 08.2023
- Reviewed document control records for accuracy and completeness.
- Maintained all documents in a secure electronic database.
- Maintained up-to-date records of all documents related to Quality Assurance activities.
- Coordinated document reviews and approvals between departments.
- Reviewed customer requirements and specifications to ensure products met standards.
- Investigated customer complaints regarding quality issues and implemented corrective actions accordingly.
- Worked closely with suppliers to ensure that components met required specifications.
- Performed visual inspections of finished products.
- Conducted tests on product samples and recorded results.
- Investigated or reported questionable test results.
- Trained employees in proper equipment use and product testing procedures.
Compliance Officer
TruVision Health LLC
Draper, UT
01.2018 - 07.2020
- Developed and implemented compliance policies and procedures.
- Investigated potential violations of applicable rules and regulations.
- Worked on a total of 400 cases a year.
- Provided guidance on regulatory requirements for business operations.
- Collaborated with other departments to develop comprehensive compliance programs.
- Prepared training materials related to regulatory changes or new policies and procedures.
- Maintained detailed records regarding all activities associated with compliance initiatives.
- Responded promptly to complaints received from employees or customers.
- Maintained a detailed database of compliance data, activities and actions taken.
Customer Service Representative
TruVision Health LLC
Draper, UT
08.2017 - 01.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Informed customers of new products and promotions.
- Collected deposits or payments and arranged for billing.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Medical Assistant/Receptionist
Apex Spinal Rehab
West Valley City, UT
07.2013 - 08.2015
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, took messages, and transferred calls to the correct person or doctor
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled appointments for clients, customers, and other visitors.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ordered medical supplies, and maintained inventory logs.
- Kept examination rooms clean, stocked with necessary supplies, and prepared for incoming patients.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Documented notes during patient visits.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Receptionist/Sales Associate
Black Granite Installations
West Valley City, UT
05.2011 - 07.2013
- Greeted clients and provided exceptional customer service.
- Assisted clients with product selection, sizing, and styling.
- Provided accurate information about products, prices, and services.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Attended weekly team meetings to review performance goals and objectives.
- Collected payments and provided accurate change.
- Sold over 1,000 Granite Slabs within a year timeframe.
- Prepared travel plans, including itineraries, transportation, and overnight accommodations for Granite instillments and client guests.
- Developed trusting relationships with customers by making personal connections.
- Processed payroll accurately ensuring all employees were paid on time.
- Created invoices to create a sales agreement between a business and a client.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Education
High School Diploma -
Murray High School
Murray, UT2011
Medical Assistant Certification - Medical Assisting
University of Utah
Salt Lake City, UTSkills
- Positive attitude
- Responsible and Reliable
- Speak English & Spanish fluently
- Exceptional communication skills
- Hard working
- Great with problem-solving
- Fast learner
- Great with Multitasking
- Clean and Organized
- Works well under pressure, individually and as a team player
- Time Management
- Proficient with Microsoft Word, Outlook, Excel, and PowerPoint
- Documentation
- Team leader
- Calm and Level-Headed Under Duress
- Patient Relations
- Adaptable
- Team Management and Supervision
Education and Training
true,other,Salt Lake City, UT,other,Murray, UT
Contact
Murray, UT 84107
Timeline
Front Desk Coordinator
Utah Facial Plastics
08.2023 - Current
QA Inspector/Document Control Specialist
TruVision Health LLC
06.2020 - 08.2023
Compliance Officer
TruVision Health LLC
01.2018 - 07.2020
Customer Service Representative
TruVision Health LLC
08.2017 - 01.2018
Medical Assistant/Receptionist
Apex Spinal Rehab
07.2013 - 08.2015
Receptionist/Sales Associate
Black Granite Installations
05.2011 - 07.2013
High School Diploma -
Murray High School
Medical Assistant Certification - Medical Assisting
University of Utah
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