Disciplined, committed and hardworking individual who is able to adapt to change and is flexible. Independent and open-minded. I have a passion for helping others. I am consistently driven to achieve goals and I make a positive impact in every role.
Overview
17
17
years of professional experience
Work History
Dental Assistant
Dr. Michael Umaki DDS
Honolulu
03.2026 - Current
Prepare operatory rooms, sterilize dental instruments in compliance with infection control and OSHA standards.
Perform patient intake, including obtaining medical histories, recording vital signs, and measuring blood pressure.
Administered prescribed medications and applied topical anesthetics prior to procedures as directed by the provider.
Assist the dentist during surgical procedures by passing instruments, operating suction devices, and maintaining a clear, sterile surgical field.
Obtained diagnostic dental radiographs, including periapical and full-mouth X-rays.
Recorded clinical notes and charting.
TOUR GUIDE
Kualoa Ranch
Kaneohe
08.2025 - 02.2026
Conducted safe, engaging tours of Kualoa Ranch highlighting its cultural heritage, historical significance, and cinematic landmarks.
Operate company vehicles to transport guests, strictly adhering to safety protocols and operational procedures.
Deliver exceptional customer service by addressing guest inquiries, enhancing tour engagement, and ensuring a positive visitor experience.
OFFICE ASSISTANT 2
The Department of the Prosecuting Attorney
Honolulu
02.2025 - 08.2025
Conducted legal research and utilized court systems to locate individuals and retrieve case information.
Prepared, filed, and updated legal documents in accordance with court procedures and deadlines.
Managed court calendars by tracking, updating, and scheduling hearings and important court dates.
Drafted and issued subpoenas for upcoming hearings and court appearances.
Provided front-desk and phone support, directing clients and inquiries to the appropriate departments.
Maintained accurate case records while ensuring compliance with legal and administrative requirements.
SALES & MARKETING, MEDICAL ASSISTANT
Habilitat Inc. Organization (Vocational Training)
Kaneohe
06.2021 - 02.2025
Conducted outbound prospecting calls to local and corporate businesses to build and manage a network of supporters, successfully fostering long-term corporate relationships.
Engaged decision-makers in strategic conversations to encourage sponsorship and community support initiatives.
Designed promotional flyers for fundraising events and organized school-based activities to increase student participation and engagement.
Operated a high-volume, multi-line (80-line) phone system efficiently, accurately routing calls and relaying messages to appropriate personnel in a timely manner.
Coordinated and executed multiple donation pick ups from around the island of Oahu.
Inventoried and distributed donations to different departments.
Assisted the administrative team in conducting interviews with prospective female participants to assess program suitability and readiness.
Logged and distributed medications in accordance with MAR (Medication Administration Record) protocols and monitored vital signs to ensure client health and safety.
Provided hands-on training on MAR (Medical Administration Record), safe medication administration practices, documentation of vital signs.
FUNDRAISING DEVELOPING & EVENTS
Habilitat Inc. Organization (Vocational Training)
Kaneohe
06.2021 - 02.2025
Habilitat Inc. Christmas Tree Fundraiser:
Managed daily operations for a high-traffic tree sales site, supervising 15 plus team members, handling payment processing, delivering customer service, and resolving behavioral and customer-related issues effectively.
Gross Revenue $1.5 Million
Dead End Haunted House Drive-Thru
Played a key role in the creative development and construction of Hawaii's first drive-through haunted house at Aloha Stadium, collaborating effectively within a team environment and representing Habilitat in local media appearances.
Gross Revenue $1 Million
Annual Online Auction
Coordinated inventory and online presentation of silent auction items, including photography and media creation to drive participant interest and engagement.
Gross Revenue $500 Thousand
FRONT/BACK OFFICE MEDICAL ASSISTANT
Urgent Care Wailea Makena
Wailea
02.2017 - 04.2018
Filed, scanned, and faxed patient documents to maintain accurate medical records.
Entered patient information into electronic databases with precision and attention to detail.
Processed payments using appropriate ICD codes in compliance with billing standards.
Assisted healthcare providers with patient care and prepared examination rooms for appointments.
CALL CENTER REPRESENTATIVE
Malama I Ke Ola Health Center
Wailuku
03.2015 - 10.2016
Scheduled and confirmed patient appointments, providing clear communication regarding availability and updates.
Collaborated with doctors and nurses to optimize patient flow and ensure timely care.
Delivered empathetic patient support while managing a multi-line phone system to route calls accurately and efficiently.
FRONT-END ASSITANT, CASHIER & STOCKER
Costco Wholesale
Kahului
12.2009 - 04.2015
Front-End Assistant
Provided outstanding customer service, fostering a welcoming and positive environment for shoppers.
Upheld high standards of cleanliness and organization, surpassing store expectations.
Cashier
Operated and supervised point-of-sale systems, accurately processing transactions including cash, credit, debit, and checks.
Stocker
Organized and restocked inventory, maintained displays, and ensured product availability to enhance the shopping experience.
Education
HIGH SCHOOL DIPLOMA -
Baldwin High School
Wailuku
05-2008
TRADE SCHOOL - COSMETOLOGY
IBS School of Cosmetology
Kahului
Skills
Communication: Able to convey information, ideas and adapt to different situations
Team Management: Led and coordinated teams for large-scale fundraising events, ensuring efficient task delegation and successful execution
Supervised, trained, and motivated volunteers and staff to achieve event goals and fundraising targets
Demonstrated strong organizational and communication skills to manage logistics, timelines, and team performance
Problem Solver: Able to identify a problem and quickly find the best solution
Time Management: Able to prioritize and manage task efficiently
Graphic Design: Created visually compelling media content and promotional flyers to enhance fundraising efforts, strengthen brand visibility, and drive event attendance
Microsoft Word: Experience in drafting documents and formatting text
Microsoft PowerPoint: Capable of designing and delivering engaging presentations with visually appealing slides
Interpersonal Skills: Able to exchange information through verbal and non-verbal methods