Melissa Talavera
Sahuarita,AZ
Summary
Knowledgeable CBP Agriculture Specialists with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Overview
17
17
years of professional experience
Work History
Respite Care Provider
HCBS
06.2024 - Current
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
- Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
- Received consistent positive feedback from families on the quality of care provided, contributing to a high level of client satisfaction.
Patient Access Rep
Sanford USD Medical Center
07.2014 - 12.2017
- Successfully petitioned for a Lactation room for moms within the Pediatric Clinic
- Assisting nursing staff to ensure patient safety
- Completed conversion of over 1k paper patient chart to Electronic Medical Records
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Facilitated communication between patients and various departments and staff
- Followed document protocols to safeguard confidentiality of patient records
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Medical Assistant/Office
Sioux Falls Foot Surgeons
07.2017 - 11.2017
- Vitals, prepare patients for procedures, medical foot bath, patient history, preformed X-Ray tech duties, ran laser machine, ultrasound
- Prior authorizations, orthotics, scheduled surgeries and other medical procedures, sterilization of medical tools
- Fitting and ordering of diabetic shoes
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Entered procedure codes and diagnosis codes into medical billing software
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Called and faxed pharmacies to submit prescriptions and refills
- Audited customer files to verify medical necessity and satisfaction of coverage criteria
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Received, recorded and filed medical payments by check, cash and credit card
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Placed new supply orders, managed inventory and restocked clerical spaces
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Sanitized, restocked and organized exam rooms and medical equipment
- Prepared patients for X-rays, suture removal and dressing changes
Retail Key Holder
Salon Centric
08.2016 - 07.2017
- Promote sales and new products, store resets, open accounts, update existing accounts, unload truck, inventory, special orders, class set up, opening and closing duties
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Processed customer adjustments to maintain financial accounts
- Recorded account information to open new customer accounts
- Recommended products to customers, thoroughly explaining details
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Provided primary customer support to internal and external customers
Service and Sales Banker
Wells Fargo & Company
01.2009 - 05.2009
- Accurately processed routine financial transactions such as payments, credit applications, and hardships for customers
- Worked with clients and finance companies to find optimal solutions for financing
- Educated and worked with clients on ROI terms to find accurate solutions
- Developed advanced product knowledge to share current information with client
- Discussed financial options with clients and provided informed suggestions
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction
- Resolved complaints to satisfy customers and encourage future transactions
- Handled over 100-150 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Bankruptcy Specialist
Peak5
11.2007 - 12.2008
- Filed documents with bankruptcy courts within expected timeframes to prevent delays
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections
- Answered telephone calls and email messages within 24-hour period
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel
- Communicated pertinent information to clients via phone, email and mail
- Reviewed case files and reported case progress to clients
Education
BS - Business Management
University of Phoenix
Phoenix, AZ05.2023
Cosmetology -
Xenon International Academy III, Inc.
Aurora, CO02.2011
Skills
- System updates
- Document filing
- Legal compliance
- Exceptional telephone etiquette
- Legal/Court Processes
- Case management
- Administrative support
- Client service and support
- Office administration
- Scheduling
- Hygiene maintenance
- Healthcare coordination
- Family collaboration
- Autism support
- Certified in CPR/AED
- Technical communication
- Management collaboration
- Business reporting
- System installations
- Team performance improvement
- Multitasking
- Quality Assurance
- Operational Efficiency
- Customer Relationship Management
Hobbies and Interests
- Youth Cheer Coach, 2022
- Youth Flag Football, 2021
Timeline
Respite Care Provider
HCBS
06.2024 - Current
Medical Assistant/Office
Sioux Falls Foot Surgeons
07.2017 - 11.2017
Retail Key Holder
Salon Centric
08.2016 - 07.2017
Patient Access Rep
Sanford USD Medical Center
07.2014 - 12.2017
Service and Sales Banker
Wells Fargo & Company
01.2009 - 05.2009
Bankruptcy Specialist
Peak5
11.2007 - 12.2008
Cosmetology -
Xenon International Academy III, Inc.
BS - Business Management
University of Phoenix
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