Melissa Talbot
Decatur,TN
Summary
Accomplished and energetic manager with a solid history of achievement in customer service and sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include staff development, improving sales and exceeding company goals
Overview
11
11
years of professional experience
Work History
District Team Lead
Extra Space Storage
Chattanooga, TN
09.2023 - Current
- Monitored sales performance of all stores in the assigned district and identified areas for improvement.
- Provided guidance to store managers on operational issues such as staffing, inventory control, customer service, budgeting, and marketing.
- Resolved customer complaints efficiently by coordinating with store managers or taking appropriate action when necessary.
- Managed relationships with vendors and suppliers; negotiated contracts that reduced overall costs while maintaining quality standards.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monitored team sales targets and addressed deficiencies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
District Team Lead
Extra Space Storage
Knoxville, TN
10.2022 - 08.2023
- Developed performance evaluations and provided feedback to district team members to improve their effectiveness in the workplace.
- Monitored sales performance of all stores in the assigned district and identified areas for improvement.
- Translated management orders into actionable plans for team members.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monitored team sales targets and addressed deficiencies.
- Built talented and successful team that increased department sales.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Conducted initial phone screenings to determine if applicants met job requirements.
- Scheduled candidate interviews with hiring managers and other stakeholders.
- Recorded detailed notes of each interview to inform hiring decisions.
Store Manager
Extra Space Storage
Knoxville, TN
08.2021 - 10.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Extra Space Storage
Bonita Beach, FL
01.2021 - 07.2021
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
7-11 Convenience Store
Fort Myers, FL
03.2018 - 01.2021
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delegated work to staff, setting priorities and goals.
Assistant Manager, Corporate Sales
7-eleven
Fort Myers Beach, FL
06.2016 - 03.2018
- extend excellent customer service to all patrons
- train and mentor all new hires
- interview and facilitate hiring process for new employees
- train staff in use of new forms, reports, procedures or equipment, according to organizational policy
- ensure correct ordering of all stock in store
- prepare daily cash reports as needed by Store Manager
- delegate tasks as needed per shift
- maintain knowledge of current sales and promotions
- open and close cash registers, performing tasks such as counting money, lottery tickets and balancing cash drawers
- watch for and recognize security risks and theft, and know how to prevent or handle these situations
- clean shelves, counters, tables, coffee bar, bathrooms
Front Desk Agent
Quality Inn
Harrison , AR
04.2014 - 06.2016
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Education
High School Diploma -
West Warwick Sr High
West Warwick, RI05-1994
Skills
- Skill Development Coaching
- Store display management
- Promotions and specials
- Team recruitment
- Sales expertise
- Conflict Resolution
- Multitasking
- Customer relations management
- Microsoft applications proficiency
- Sales Training
Timeline
District Team Lead
Extra Space Storage
09.2023 - Current
District Team Lead
Extra Space Storage
10.2022 - 08.2023
Store Manager
Extra Space Storage
08.2021 - 10.2022
Assistant Manager
Extra Space Storage
01.2021 - 07.2021
Store Manager
7-11 Convenience Store
03.2018 - 01.2021
Assistant Manager, Corporate Sales
7-eleven
06.2016 - 03.2018
Front Desk Agent
Quality Inn
04.2014 - 06.2016
High School Diploma -
West Warwick Sr High
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