Melissa Tapia
Yuma,AZ
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Manger
Mel's Commercial Cleaning
12.2024 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Bus Driver
Chandler Unified School District
07.2024 - 12.2024
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Assistant Manger
MT Southwest Construction LLC
09.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Preschool Teacher
KinderCare Learning Centers
05.2022 - 09.2023
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Collaborated with lead teachers to develop and implement age-appropriate curriculum for preschoolers.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Assistant Customer Service Manager
Cash 1 Title Loans LLC
01.2019 - 11.2020
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
General Manager
Panda Express
09.2017 - 01.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Education
High School Diploma -
Kofa High School
Yuma, AZ05-2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Documentation and reporting
- Operations management
- Business administration
- Business development
- Business planning
- Financial management
- Expense tracking
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Manger
Mel's Commercial Cleaning
12.2024 - 05.2025
Bus Driver
Chandler Unified School District
07.2024 - 12.2024
Assistant Manger
MT Southwest Construction LLC
09.2023 - 05.2024
Assistant Preschool Teacher
KinderCare Learning Centers
05.2022 - 09.2023
Assistant Customer Service Manager
Cash 1 Title Loans LLC
01.2019 - 11.2020
General Manager
Panda Express
09.2017 - 01.2019
High School Diploma -
Kofa High School
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