Melissa Tate
McKinney,TX
Summary
Accomplished AGM/Director of Catering at Local Yocal BBQ & Grill, I spearheaded initiatives that significantly enhanced event bookings and client satisfaction through innovative marketing and meticulous event planning. Expert in food safety compliance and staff leadership, the strategies fostered a culture of excellence, driving revenue growth from $40,000 a year to $3,000,000 a year and operational efficiency across multiple managerial roles.
Overview
22
22
years of professional experience
1
1
Certification
Work History
AGM/ Director of Catering
Local Yocal BBQ & Grill
01.2019 - 07.2024
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
- Collaborated with sales and marketing teams to develop promotional materials, such as brochures and social media content, promoting catering services to prospective clients.
- Reduced food waste by implementing inventory control systems that accurately tracked stock levels for various catering supplies.
- Organized employee training sessions on topics related to customer service best practices, food safety compliance, and effective communication skills among team members.
- Developed strong relationships with local businesses and community organizations, leading to increased referrals and repeat clientele.
- Increased event bookings by developing and implementing creative marketing strategies for catering services.
- Managed budget allocation, negotiating contracts with vendors for cost-effective catering solutions.
- Enhanced client satisfaction with personalized event planning and exceptional attention to detail.
- Hired and trained both permanent and temporary staff members.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
General Manager
Harrys at The Harbor
12.2013 - 01.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Delaney's Irish Pub
03.2007 - 11.2013
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
General Manager
The Irish Rover Pub
04.2002 - 10.2007
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Education
High School Diploma -
Plano Senior High School
Plano, TX06.1992
Collin County Community College District
Plano, TX1992
Skills
- Food Safety Compliance
- Menu development
- Event planning proficiency
- Food Safety
- Staff Leadership
- Staff Supervision
- Inventory Management
- Staff Schedules
- Marketing knowledge
- ServSafe Manager
- Time Management
- Money Handling
- Team building
- Training and Onboarding
Certification
Certified Food Manager
TABC Certification
Timeline
AGM/ Director of Catering
Local Yocal BBQ & Grill
01.2019 - 07.2024
General Manager
Harrys at The Harbor
12.2013 - 01.2019
General Manager
Delaney's Irish Pub
03.2007 - 11.2013
General Manager
The Irish Rover Pub
04.2002 - 10.2007
High School Diploma -
Plano Senior High School
Collin County Community College District