Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Personal Information
Timeline
Generic

Melissa Taylor

Saint Mary's,GA

Summary

Dynamic leader offering over 17 years of success leading operations while exceeding revenue targets, increasing productivity, ensuring customer satisfaction, and ensuring employee growth. Proven ability to cast vision, develop cross-functional teams, and develop innovative and impactful solutions while, managing multimillion-dollar budgets. Confident communicator and strong collaborator proficient in establishing securing solid long-term professional relationships at all levels, resulting in positive community impact and consistent achievement of business goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

McDonald’s via Caspers Company
01.2005 - 04.2023
  • Provide leadership, coaching, and direction to assigned territory through developing personnel, improving restaurant operations, and maximizing the long-term sales and profit of five restaurants
  • Collaborate with Shift Managers to improve sales capabilities for the restaurant under my management, with an approximate revenue of $4Mil
  • Maintain a motivated and professional workforce by governing the recruitment, selection, training, development, and performance of nearly 50 personnel
  • Develop managers to perform at the highest levels and trained them on securing a minimum of 50 employees per restaurant
  • Conduct inventories counts to improve overall food cost by .54% improvement
  • KEY ACCOMPLISHMENTS: Establish monthly sales budgets of approximately $380K to optimize restaurant productivity and meet with managers to ensure target metrics are met
  • Received the Supervisor Manager Award for 2021
  • 2021 North Florida McDonald's Most Profitable restaurant
  • 2019 McDonald’s Leadership Award.

Human Resources Specialist

United States Army
01.2007 - 06.2020
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to NCO
  • Answered constant flow of customer calls with minimal wait times.

Education

BBA - Business Management

University of Phoenix
Phoenix, AZ
01.2025

Certificate in Business Management -

Strayer University
Savannah, GA
01.2020

High School Diploma -

Ware County High School
Waycross, GA
01.2007

Skills

  • Operations Management
  • Scheduling
  • Staff Supervision & Development
  • Documentation
  • Inventory Control
  • Customer Service Excellence
  • Budget / Financial Management
  • Process Improvement
  • Advertising and Marketing
  • Customer Retention
  • Account Updating
  • P&L Management

Certification

  • ServSafe Food Handler/Alcohol, 2028, University of Phoenix
  • Small Business Management & Entrepreneurship Certificate, University of Phoenix
  • Certificate In Theology

Affiliations

Church Girls Inc, Non-Profit Organization Board Member

Personal Information

Gender: M / T

Timeline

Human Resources Specialist

United States Army
01.2007 - 06.2020

General Manager

McDonald’s via Caspers Company
01.2005 - 04.2023

BBA - Business Management

University of Phoenix

Certificate in Business Management -

Strayer University

High School Diploma -

Ware County High School

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Melissa Taylor