Melissa Taylor
Crowley,TX
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
25
25
years of professional experience
Work History
Marketing Assistant
HGR Industrial Surplus
04.2022 - 11.2023
- Generated leads through phone calls and emails
- Ability to complete 150 daily outbound calls by using an assigned list
- Skilled at using customer scripts and guidelines for communicating with vendors
- Possess accurate information entry skills in databases.
- Input new data, update old records, and cross-check information to keep the marketing database up-to-date.
Patient Access Representative
Solis Mammography
09.2019 - 04.2022
- Follows the Solis Mammography opening introduction with every customer
- Verifies patient information and updates as necessary
- Utilize job aids on every call to assist in scheduling
- Creates profile in a scheduling system for new patients and completes all required fields
- Verifies center information, i.e address, date, prep instructions, etc at the completion of a call
- Attaches and verifies order received from a physician, if applicable
- Resolves patient / caller issues
- Maintains patient confidentiality 100% of the time
Senior Data Entry Analyst
Corvel / Ceris
11.2010 - 09.2019
- Responsible for cross checking patient - provider information, proof read UB04's and 1500's for coding errors
- Responsible for line item input of breakdown charges (itemization) into Scheck system
- Utilize appropriate tools put in place for quality control
- Responsible for meeting production standards or expectations daily
- Maintain HIPPA compliance in all aspects of communications
- Additional duties as assigned
- Including providing assistance in training of incoming employees
- Provides general support
Administrative Clerk
Nextel / Sprint
06.2003 - 12.2006
- Responsible for preparing, processing, tracking status on purchase orders for office supplies and business cards
- Directed all incoming, outgoing calls and inquiries
- Responsible for maintaining and updating PO Log
- Heavy Data Entry
- Organized and maintained files
- Managed and conducted functions as needed
Cashier
Wal-Mart
08.2001 - 09.2002
- Responsible for all cash flow
- Provided customer service
- Managed and conducted functions as needed
Administrative Assistant/Data Entry
Andritz-Ruthner, Inc
11.1998 - 08.2000
- Directed all incoming, outgoing calls and inquiries
- Arranged and managed travel, appointments, and reservations for employees
- Responsible for preparing weekly and monthly reports
- Responsible for preparing, processing and tracking purchase orders
- Managed work orders and time cards
- Organized and maintained files
- Responsible for distributing data entry reports
Education
Crowley High School
Crowley, TXSkills
- WORK SKILLS:
- Customer Service
- Administrative Support
- Scheduling
- Data Entry
- PC, Microsoft Word, Excel
- Coding
- Organization, prioritizing and multi-tasking
- Marketing and advertising
Timeline
Marketing Assistant
HGR Industrial Surplus
04.2022 - 11.2023
Patient Access Representative
Solis Mammography
09.2019 - 04.2022
Senior Data Entry Analyst
Corvel / Ceris
11.2010 - 09.2019
Administrative Clerk
Nextel / Sprint
06.2003 - 12.2006
Cashier
Wal-Mart
08.2001 - 09.2002
Administrative Assistant/Data Entry
Andritz-Ruthner, Inc
11.1998 - 08.2000
Crowley High School
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