Melissa Taylor
Smithfield,RI
Summary
Highly motivated and committed Office Manager/Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager/Sales Development Representative
A&HWorldwide
11.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of CEO.
- Performed research to collect and record industry data.
Medical Assistant/Office Manager
Southern New England Anesthesia And Pain Managemen
01.2006 - 11.2022
- Provide support for two highly skilled medical doctors in a fast paced busy office setting.
- Preformed any and all tasks if an employee was absent or on leave.
- Create efficient ways to improve daily charts and prepare manual records that resulted in a reduction in preparation time.
- Assist with patients in the procedure room for lumbar, cervical, and joint injections.
- Maintain inventory and order medical supplies to ensure smooth workflow.
- Responsible for prior authorizations for all insurance types.
- Quality Control and preparation of documentation for insurance, billing, and prior authorization.
- Establish excellent relationships with insurance agents to engage them in insurance-related problem solving.
- Analyze workers' compensation and negotiate non-covered procedure fees.
- Establish customer accounts, including servicing them at the front desk, scheduling appointments, and following up over the phone.
- Transfer processed medical records to attorneys.
Medical Assistant
Wickford Internist
01.2004 - 01.2006
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
Education
Associate of Science - Medical Assisting
New England Institute of Technology
East Greenwich, RI05.2003
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Computer Skills
- Scheduling and Coordinating
- Problem Resolution
- Teamwork and Collaboration
Certification
Nationally Certified Medical Assistant
Timeline
Office Manager/Sales Development Representative
A&HWorldwide
11.2022 - Current
Medical Assistant/Office Manager
Southern New England Anesthesia And Pain Managemen
01.2006 - 11.2022
Medical Assistant
Wickford Internist
01.2004 - 01.2006
Associate of Science - Medical Assisting
New England Institute of Technology