Summary
Overview
Work History
Skills
Timeline
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Melissa Taylor

Calabasas,CA

Summary

Seasoned professional with a strong understanding of market dynamics, consumer behavior, financial analysis, and a proven track record in sales leadership. Driven and strategic leader with extensive experience in cross-functional team management, driving revenue growth, and expanding market presence across diverse channels. Proven track record of fostering collaboration among teams to deliver exceptional results and implement innovative solutions that enhance operational efficiency and customer satisfaction. Strong business acumen across multiple business areas in managing and leading operations teams across multiple locations. Effective collaboration with internal teams, accurate reporting, budget management, and the ability to take a proactive approach to identifying and resolving issues. Define, launch, and drive strategic and analytical initiatives to improve customer experience and enhance internal and external operational processes. Work closely with cross-functional teams, executive stakeholders, and senior leadership, including office management, HR, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management.

Overview

13
13
years of professional experience

Work History

Operations Director/ HR

Inn Of The Seventh Ray
Topanga, CA
12.2020 - Current
  • Managed an upscale, multifaceted multimillion operation, including, but not limited to, the onsite restaurant, wedding venue, event space, wine, and bookstore. Managed all Marketing and PR.
  • Organized and executed all catering events, buyouts, and filming on location. HR compliance, reporting and analytics, policy development and implementation, compensation and benefits, and payroll management.
  • Created an extensive wine list that won us the Wine Spectator's award for the last 2 years in a row.
  • In Charge of all budgeting, invoices, inventory, ordering, purchases, P&L's and maintenance for multiple entities
  • Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration, and compliance with policies and procedures, and labor regulations.

General Manager to Operations Manager

Malibu Hospitality Group
Malibu, CA
11.2017 - 12.2020
  • Controlled all aspects of growing business, marketing, PR, employee training, and establishing standards of service throughout all 3 locations.
  • Excelled in providing exceptional customer service and exceeding company standards in a high volume and demanding environment while managing multiple properties.
  • Facilitate effective collaboration across the organization, ensuring smooth communication and the successful execution of cross-functional projects. Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements. Oversaw all budgeting, invoices, purchases, and maintenance for multiple properties.
  • Coordinating the strategic planning, program, and policy development for multiple sites to ensure successful implementation and monitoring and executed all catering events, buyouts, and filming on location.
  • Establish and maintain open, collaborative relationships with cross-functional team members, landlord or building management, vendors, contractors, and consultants.

General Manager

Malibu Farm Restaurant
Malibu , CA
12.2014 - 11.2017
  • Established and maintained relationships with key clients, partners, agencies, and vendors; prospected through various lines of communication, negotiated contracts, closed deals, and ensured deliverables.
  • Develop and execute strategies for international retail expansion, assessing market viability, entry considerations, ideal timing/sequencing, and cultural nuances to support expansion into that market.
  • Assisted in opening multiple new locations in local and other states.
  • Develop and assess impact to existing operations across key cross-functional areas to support operations in new markets, including Legal, HR, Finance, Supply Chain, Planning, Allocation, Store Operations, Merchandising, and Visual.
  • Serve as the cross-functional Program Manager for owned and operated locations, from strategy and planning through execution of the critical path, to open and operate in a new market. Manage concurrent country openings while coordinating and preparing for future markets.

Manager

Mastros Ocean Club
Malibu, CA
06.2011 - 12.2014
  • Opened this location. Responsible for managing extensive 6-week training program for all new hires. Excelled in providing exceptional customer service and exceeding company standards in a high volume and demanding environment
  • Coordinated special events and buyouts.
  • Marketed with all nearby hotels and accommodations, and linked with wedding venues, to drive sales and increase business.
  • Managed operational responsibilities including inventory control, payroll accounting, loss prevention, variance analysis, scheduling and training of staff
  • Demonstrates leadership to promote collaborative teamwork, cross-training, and flexing of staff across operational areas, open communication, and problem-solving to ensure effective coordination and integration of services between operational areas and programs.

Skills

  • Revenue and Market Expansion
  • Training and Development
  • Cost Analysis and Savings
  • Training and Coaching
  • Staff Management
  • Employee Development
  • Budgeting and Cost Control Strategies
  • Cross-Functional Team Management
  • Leadership and Team Building
  • Departmental Operations Management
  • Multimillion-Dollar P&L Management
  • Customer Relationship Management

Timeline

Operations Director/ HR

Inn Of The Seventh Ray
12.2020 - Current

General Manager to Operations Manager

Malibu Hospitality Group
11.2017 - 12.2020

General Manager

Malibu Farm Restaurant
12.2014 - 11.2017

Manager

Mastros Ocean Club
06.2011 - 12.2014

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Melissa Taylor