MELISSA TAYLOR
Dayton,OH
Summary
Dynamic supply chain professional with proven expertise in scheduling optimization and capacity planning honed at Billerud. Excelled in streamlining operations, achieving significant trim cost savings, and fostering team development. Renowned for building strong client relationships and proficient in SAP and Microsoft Office Suite. Demonstrates exceptional teamwork orientation and strategic planning capabilities.
Overview
17
17
years of professional experience
Work History
Supply Planner
Billerud
Miamisburg, OH
04.2016 - Current
- Provide timely and cost-efficient trim solutions for the paper machine schedule.
- Balance the machine schedule while optimizing the paper grade and basis weight mix.
- Assure adherence to customer requirements by maintaining a flexible machine schedule.
- Monitor equipment backlogs, finished goods inventory levels, and utilize unplanned inventory.
- Optimize trim cost savings for the paper machine.
- Participate in business projects, such as machine trials and customer-specific stock programs.
- Cross-train and provide backup for other machine planners when needed.
- Execute daily operations tasks such as creating purchase orders, updating inventory records and reconciling discrepancies.
- Implement clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
- Lead team development and training initiatives, enhancing supply chain competency and performance.
Customer Service Representative
Verso Corporation
Miamisburg, OH
12.2007 - 04.2016
- Maintained up-to-date knowledge of sales policies regarding orders, shipments, returns, and exchanges.
- Promptly responded to general inquiries from staff and merchants via phone, email, instant messages, and fax.
- Recommended, selected, and sourced paper products based on customer needs and press dates.
- Processed customer orders, returns, and replacement options.
- Trained 1 to 4 new employees quarterly.
- Cross-trained and provided backup for other customer service representatives when needed.
- Developed highly empathetic client relationships, and earned a reputation for exceeding expectations.
- Implemented innovative methods for streamlining the customer service process.
Education
Bachelor of Science - Merchandising & Inventory Planning
Bowling Green State University
Bowling Green, OH, USA01.2003
Skills
- Curate learning solutions
- Scheduling optimization
- Capacity and production planning
- Multi-plant experience
- Supply chain management
- Collaborate effectively on business strategies
- Teamwork orientation
- Relationship building
- Microsoft Office Suite
- ERP systems proficiency
- SAP
- Opti Vision
Timeline
Supply Planner
Billerud
04.2016 - Current
Customer Service Representative
Verso Corporation
12.2007 - 04.2016
Bachelor of Science - Merchandising & Inventory Planning
Bowling Green State University
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