Melissa Taylor
Tioga,TX
Summary
Personable and organized individual with knack for efficient office administration and team coordination. Possesses solid understanding of office software and administrative procedures, excelling in scheduling and document management. Dedicated to fostering productive work environment and improving office operations.
As an office Manger I was in charge of numerous different areas to ensure that the time keeping was accurate and payroll was done effectively and efficiently.
Billing and Receiving was a big part of my job, sending invoices and receiving payments.
Also Maintained a accurate filling system, from keeping track of all employee files and keeping them secure. To keeping track of all monthly expenses, within the Business.
Overview
19
19
years of professional experience
Work History
Office Manager/ Human Resources
U.S. Site Services
04.2021 - 12.2024
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Calculated payroll deductions by accurately using, Work Easy Software and processed payroll to meet preset requirements.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Submitted reports on payroll activities.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed employee records on database to maintain accuracy and updated information.
Paraprofessional
Tioga ISD
08.2012 - 10.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Helped teacher prepare instructional material and displays.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Hairstylist Self Employed
Self
09.2005 - 07.2012
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Answered phone calls and emails to schedule client appointments.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Educated customers on products to maximize benefits.
- Developed creative techniques to provide clients with latest hairstyles.
Education
No Degree - Cosmetologist
ITS Academy of Beauty
Denton, TXHigh School Diploma -
Slidell ISD
Slidell TX05-2004
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Credit and collections
- Relationship building
- Mail handling
- Inventory control
- Staff management
- Employee supervision
- Human resources
- Conflict management
- Staff hiring
- Policy implementation
- Financial tracking
- Financial accounting
- Policy development
- Workforce management
- Budgetary planning
- Office management software
- Computer skills
- Scheduling and coordinating
- Teamwork and collaboration
- Documentation and reporting
- Professional and courteous
- Onboarding and orientation
- Negotiation and conflict resolution
Timeline
Office Manager/ Human Resources
U.S. Site Services
04.2021 - 12.2024
Paraprofessional
Tioga ISD
08.2012 - 10.2020
Hairstylist Self Employed
Self
09.2005 - 07.2012
No Degree - Cosmetologist
ITS Academy of Beauty
High School Diploma -
Slidell ISD
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