Melissa teter
Augusta
Summary
Dynamic Assistant Manager with proven expertise at Circle K in cash management and customer service. Enhanced operational efficiency and team performance through effective training and conflict resolution. Fostered a positive work culture, resulting in improved employee engagement and customer satisfaction. Skilled in financial reporting and team leadership, driving successful business outcomes.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Circle K
03.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Oversaw daily operations to maintain store cleanliness and organization.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Manager
Kmart
10.2001 - 02.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Glenn Hills High
2840 Glenn Hills Dr. Augusta Ga 3090605-1993
Skills
- Cash management
- Financial reporting
- Customer service
- Employee training
- Performance management
- Team building
- Store merchandising
- Safety compliance
- Inventory management
- Sales analysis
- Time management
- Relationship building
- Conflict resolution
- Process improvement
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Employee scheduling
- Staff management
- Goal setting
- Recruiting and interviewing
- Orientation and training
- Employee performance evaluations
- Employee performance evaluation
- Budgeting and finance
- Schedule oversight
- Verbal and written communication
- Scheduling and planning
- Team collaboration
- Employee supervision
- Recruitment and hiring
- Coaching and mentoring
- Workplace safety compliance
- Sales forecasting
- Vendor relationship management
- Computer skills
- Multitasking Abilities
Timeline
Assistant Manager
Circle K
03.2014 - Current
Manager
Kmart
10.2001 - 02.2014
High School Diploma -
Glenn Hills High
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