Melissa Thaggard
Greenville,NC
Summary
Motivated Client Information Analyst with over four years of professional experience. Organized in scheduling, patient medical records updating and insurance processes. Brings excellent computer skills and thrives under pressure.
Overview
18
18
years of professional experience
Work History
Client Information Analyst
Caswell Developmental Center
Kinston, NC
07.2019 - 04.2022
- Provides records as requested by health providers and administrative staff
- Serve on a rotation schedule to input evening census into the HEARTS (Healthcare Enterprise and Accounts Receivable Tracking System) census/billing system ensuring resident records are current, complete, readily accessible and consistent with policies, state and federal regulations according to North Carolina General Statutes and confidentiality regulations in the Division of State Operated Healthcare Facilities (DSOHF)
- Prioritize, organize and complete work to meet established objectives
- File reports in medical records as per established guidelines
- Responsible for applying accurate ICD-10 codes to secondary diagnoses and for translating diagnostic phrases used by the healthcare provider into coded form
- Charts are audited and up to date with the most recent date of service information
- Preparing, storing, and retrieving patient health information
- Consult with professional staffs to ensure terms have been translated correctly
- Maintain confidentiality and accuracy of patient records
- Purge medical records and filing chronological and alphabetical order
- Experience with Beacon, Affinity, (Quadra Med), Census, and ICDS data systems.
Developmental Technician I
Caswell Developmental Center
08.2017 - 07.2019
- Helped individuals with eating, dressing and bathing
- Transported clients to activities and classes with accurate record keeping and documentation
- Assisted and teaches daily living and other skills
- Cleaned and organized patient's rooms or area
- Followed all policies and procedures to maintain a safe environment.
Health Information Service
ECU Physicians Neurology
08.2017 - 12.2017
- Verified patient's records are up to date and accurate, made appropriate changes in computer system and on patient's chart using EPIC Software
- Used medical codes to document patient diagnoses and treatments
- Offered patients to review their secure health information by accessing MyChart
- Accurately entered confidential health information into computerized system
- Complied with federal and local laws in ensure patient privacy
- Organized and maintained a filing system for patient charts.
UNC Lenoir Memorial Hospital
01.2017 - 05.2017
Resident Assistant
Brookdale Senior Living
12.2014 - 04.2017
Intellectual & Developmental Disability Technician
RHA Howell
06.2014 - 11.2014
- Helped clients to identify and acquire valued social roles, such as healthy personal and social habits
- Assisted clients on encouraging personal plans, goals and objectives to help sustain in life
- Transported and accompanying clients to and from daily programs, work sites and community activities
- Continuously assessing functional levels for clients by motivating clients and providing consistent reinforcement, assessments and feedback for all learning activities.
Certified Nurse Assistant
Home Health Care Services
06.2004 - 07.2008
- Assisted patients to eat, dress and bathe
- Transferred patient to wheeler chair with ambulation, feed patients and provide nourishments
- Responsible for direct patient care and personal needs of patients
- Cleaned and organized patient's rooms or area
- Relay and charted requested vital signs and liquid intake
- Answer calls for help and observe changes in a patient's condition or behavior
- Complied with HIPAA Privacy Act by protecting confidential patient information
- Followed all policies and procedures to maintain a safe environment
- Provided special care and detailed attention with clients in the Alzheimer's unit called Memory Care
- Documented patient's behaviors, reported abnormalities, and new symptoms of patients
- Performed administrative tasks such as answering phones and greeting visitors and provided documentation of care and assistance
- Made a difference by building a friendly relationship by assisting with residents' daily living.
Education
Associate of Applied Science - Health Information Technology
Edgecombe Community College
Tarboro, NC05-2018
General Education Diploma - undefined
Pitt Community College
Winterville, NC05-2010
Skills
- Ability to communicate clearly and effectively
- Excellent organizer, self-starter and demonstration skills
- Working knowledge of Microsoft Office
- Excellent skills in retention, review and filing of medical records
- Knowledgeable of medical terminology and ICD-10 coding
- Ability to work efficiently and meet high-paced demands
Timeline
Client Information Analyst
Caswell Developmental Center
07.2019 - 04.2022
Developmental Technician I
Caswell Developmental Center
08.2017 - 07.2019
Health Information Service
ECU Physicians Neurology
08.2017 - 12.2017
UNC Lenoir Memorial Hospital
01.2017 - 05.2017
Resident Assistant
Brookdale Senior Living
12.2014 - 04.2017
Intellectual & Developmental Disability Technician
RHA Howell
06.2014 - 11.2014
Certified Nurse Assistant
Home Health Care Services
06.2004 - 07.2008
General Education Diploma - undefined
Pitt Community College
Associate of Applied Science - Health Information Technology
Edgecombe Community College