Melissa Thayer
Randolph,Vermont
Summary
Proven track record in enhancing patient care and streamlining clinical operations at Upper Valley Neurology Neurosurgery. Expert in electronic health records and patient assessments, coupled with a strong ability to foster positive relations with patients and teams. Achieved significant improvements in patient flow and confidentiality compliance, demonstrating a reliable and results-driven approach.
Overview
16
16
years of professional experience
Work History
Certified Clinical Medical Assistant
Upper Valley Neurology Neurosurgery
11.2021 - Current
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepare lab and other ancillary orders and fax to appropriate facilities.
- Receive and triage phone calls; consult physician as needed.
- Conduct pre op calls to verify symptoms, medications, and go over post op instructions.
- Conduct one day post op calls routinely and one week post op calls as needed.
- Assist with scheduling surgery with the patient and coordinating with the hospital.
- Provide appropriate surgical information to the patient.
- Initiate precertification process for imaging and procedures.
- Initiate
Medical Assistant
Gifford Medical-Sharon Health Center
07.2012 - 10.2021
- Greeted patient warmly and assisted Physician in preparing patients for exams and procedures.
- Communicated with patients and families proactively to gather information on patient's condition.
- Measured and recorded vital signs; including pulse rate, temperature, blood pressure, weight and height.
- Prepared patients for examinations, procedures and treatments.
- Cleaned and prepared examinations rooms and treatment areas.
- Assisted physicians with injections and minor procedures.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared specimens for outside lab testing, as ordered by physician.
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions.
Medical Secretary
Gifford Medical-Sharon Health Center
05.2011 - 07.2012
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
- Maintained welcoming and organized reception area, contributing to positive first impression for patients.
Child Care Center Teacher
Gifford Medical- The Robins Nest
09.2008 - 05.2011
- Modeled appropriate reactions to setback and achievements for children's daily situations.
- Educated children in personal hygiene and eating habits.
- Designed interactive lesson plans with attention to physical and psychological developmental milestones, intellectual stimulation and socialization.
- Monitored children in classroom, on field trips, and during lunch periods to identify and correct any safety problems.
- Created activities to engage and interest children of various ages.
- Cleaned spaces regularly and sanitized daily to prevent spread of communicable diseases.
- Modeled positive behaviors to promote self-esteem and enhance children's conflict management abilities.
- Arranged daily nap and rest periods to recharge students for afternoon play and additional learning.
- Worked collaboratively with director, fellow teachers, and parents to meet unique needs of each child.
- Helped prepare preschool-aged children for kindergarten by introducing basic concepts such as alphabet, numbers, colors, and shapes.
- Worked closely with families to make being in child care an extension on the home.
Education
National Healthcare Association
07.2022
US Career Institute
07.2013
Associate of Arts - Child Care
Bristol Community College
Fall River, MA05.1995
Skills
- Patient Assessments and care
- Patient relations
- Reliable team player
- Medical History Recording
Timeline
Certified Clinical Medical Assistant
Upper Valley Neurology Neurosurgery
11.2021 - Current
Medical Assistant
Gifford Medical-Sharon Health Center
07.2012 - 10.2021
Medical Secretary
Gifford Medical-Sharon Health Center
05.2011 - 07.2012
Child Care Center Teacher
Gifford Medical- The Robins Nest
09.2008 - 05.2011
National Healthcare Association
US Career Institute
Associate of Arts - Child Care
Bristol Community College
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