MELISSA THOMAS
Clinton,MS
Summary
Organized and dedicated Medical Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Medical Office Assistant
University Of Mississippi Medical Center, UMMC
2500 North State Street Jackson, Ms 32213
11.2001 - 12.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used Epic Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
Education
Associate of Arts - Practical Nursing
Hinds Community College
Raymond, MS05.2005
Skills
- Medical Records Maintenance
- Appointment Scheduling
- Insurance Verification
- Multitasking and Organization
- Attention to Detail
- Phone and Email Etiquette
- Clinical Medical Assistance
- Patient Demographics
- Positive Attitude
- Appointment Coordination
- Patient Referrals
- Reception Management
- Follow-Up Skills
- Team Leadership
- Understanding of Medical Terminology
- Emergency Procedures
- Patient Care
- Patient Screening
Timeline
Medical Office Assistant
University Of Mississippi Medical Center, UMMC
11.2001 - 12.2021
Associate of Arts - Practical Nursing
Hinds Community College