Melissa Thomas
Prince George,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Manufacturing Coordinator
Mundet Inc.
11.2022 - Current
- Maintaining the equitable distribution of overtime for over 60 hourly employees between three teams on a weekly rotating shift.
- Planning hourly employee training along with team assignments.
- Maintaining vacation schedules for hourly employees and scheduling the appropriate coverage for each team.
- Data entry for overtime opportunities, over time hours allocated to each department, and employee personal records.
- Managing hourly employee department transfers, time card corrections, and vacation approvals.
- Building and maintaining of product disclosures for Altria, RJR, ITG, BAT, JTI, and other small tobacco companies.
- Building of new products with ink information, cylinders, bill of material, routing, and text.
- Revising current product changes to the bill of material, routing, and text when needed.
- Preparing job folders for the manufacturing of a product.
- Writing and implementing new and current procedures for ISO.
- Maintaining personal, housekeeping, and good manufacturing practices (GMP) forms.
- Purchasing, maintaining records of storage, scheduling remakes and rechromes for cylinders.
- Working closely with plant manager assisting with email responses, color matches, mailing of samples, and daily assistance as needed.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
Lead Ophthalmic Technician/Ophthalmic Scribe
Retina and Glaucoma Associates
07.2016 - 11.2022
- Lead technician to 3 techs
- Contributed to practice growth by identifying opportunities for process improvements and implementing changes that led to increased efficiency in daily operations.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Reduced wait times by promptly preparing examination rooms, equipment, and necessary paperwork for each appointment.
- Maintained professional, organized, and safe environment for patients and employees.
- Maintained inventory of medical supplies, office supplies, and intravitreal injectables.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
Ophthalmic Assistant
Retina Institute of Virginia
05.2014 - 07.2016
- Perform patient work ups, case histories, visual acuity, motility, pupil assessment, refractions, slit lamp exam, and goldmann tonometry
- Perform disc and macula OCT scans, fundus photos, and visual fields
- Proficiency working EMR MedInformatix software
- I also am apart of Clinical Trial Studies for Wet AMD, Dry AMD, and Diabetic Retinopathy.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Streamlined appointment scheduling process, resulting in reduced wait times and improved patient experience.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
Ophthalmic Assistant
Erdey Searcy Eye Group
07.2013 - 09.2013
- Proficiently working with EMR's with Compulink software and NextGen software.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Reduced errors in patient care by consistently following established protocols for administering eye drops, injections, and other medications.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
Assistant Manager
Antique Village
07.2008 - 04.2013
- Assistant Manager working with Microsoft Excel, Microsoft Word, Quick Books, and eBay
- Job duties include working closely assisting company manager, managing up to five employees.
- Writing payroll using Quick Books.
- Entering dealer sales into Microsoft Excel Spreadsheet, managing dealer rent payments with Microsoft Excel Spreadsheet.
- Paying company bills using Quick Books, cashing out register drawer each night, making company deposits using Microsoft Excel Spreadsheet.
- Writing dealer monthly sales checks and collecting dealer monthly rent.
- Working with customers and dealers listing items on eBay handling listing, packing, shipping, and payment of sold items.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Ophthalmic Assistant
Virginia Eye Institute
06.2003 - 01.2005
- Teaching patients contact lenses insertion and removal and contact lenses daily care
- Working in surgery with Ophthalmologist assisting in retina surgery, Lasik surgery, and cataract surgery
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Experience in working in a high paced and stressful environment.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Enhanced clinic efficiency by maintaining clean and organized examination rooms, ensuring proper equipment functionality.
Education
High School Diploma -
Virginia Randolph Adult Education Program
Glen Allen, VA04.2001
Skills
- Scheduling Coordination
- Taking inventory
- Documentation preparation
- Team Supervision
- Troubleshooting
- Flexible and Adaptable
- Attention to Detail
- Microsoft Word, Office, & Excel
- PPE use
- Staff Supervision
- Scheduling and Coordinating
References
- John Whiting, Owner, Whiting's Old Paper at Antique Village, 804-746-4710
- Betty Loving, Mundet Inc. 804-229-9327
- Tabitha Raikes, Rain for Rent, 804-896-2990
Additional Information
Notary Public
Timeline
Manufacturing Coordinator
Mundet Inc.
11.2022 - Current
Lead Ophthalmic Technician/Ophthalmic Scribe
Retina and Glaucoma Associates
07.2016 - 11.2022
Ophthalmic Assistant
Retina Institute of Virginia
05.2014 - 07.2016
Ophthalmic Assistant
Erdey Searcy Eye Group
07.2013 - 09.2013
Assistant Manager
Antique Village
07.2008 - 04.2013
Ophthalmic Assistant
Virginia Eye Institute
06.2003 - 01.2005
High School Diploma -
Virginia Randolph Adult Education Program
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