Melissa Thomas
Palestine,AR
Summary
Skilled Care Provider assisting infants, kids, elderly, convalescents, and persons with disabilities with daily living activities in-home or within care facility. Passionate about lasting patients and customer satisfaction by delivering quality service and unparalleled support. Dedicated and Proficient in Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
In-Home Caregiver
Absolute Care Management
Wynne , AR
2019.08 - 2021.04
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and eating.
- Provided personal care and companionship to elderly individuals in their homes.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Organized client medications for timely administration.
- Planned nutritious meals and snacks according to dietary guidelines.
- Monitored vital signs and reported changes to the appropriate personnel.
- Observed physical and mental condition of clients and reported any changes to supervisor.
- Accompanied clients on errands or outings for shopping or leisure activities.
- Provided emotional support by listening attentively to concerns expressed by clients.
- Ensured that all equipment used is properly functioning before use.
- Followed agency policies and procedures when delivering care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Unit Secretary/Unit Patient Care Technician
Arkansas Children Hospital
Little Rock , AR
2007.08 - 2015.08
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Greeted visitors and patients in a courteous and friendly manner.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Prepared documents for signature by physicians or other authorized personnel.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Managed the front desk area ensuring neatness at all times.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Performed patient care duties, such as assisting with activities of daily living, monitoring vital signs and providing personal hygiene assistance.
- Provided support to the nursing staff in administering medications, treatments and other procedures according to established protocols.
- Responded quickly to acute changes in patient's conditions or emergency situations under direction of a Registered Nurse.
- Provided emotional support to patients and family members during difficult times.
- Encouraged patient participation in their own care plan through education on health topics related to their diagnosis or treatment plan.
- Conducted rounds on all assigned patients every shift ensuring safety needs were met.
- Reported any changes observed in patient's behavior or condition immediately to RN charge nurse.
- Assisted with admissions process including gathering information from new patients upon arrival.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Restocked unit frequently with necessary medical supplies.
Retail Customer Sales Associate
Dillard's
Little Rock , AR
2004.07 - 2007.09
- Provided customer service and assistance to customers in locating products and making purchasing decisions.
- Assisted with the setup, stocking, and maintenance of merchandise displays in accordance with company standards.
- Operated cash register to process sales transactions accurately and efficiently.
- Performed opening and closing duties such as counting cash drawers, balancing receipts.
- Promoted sales by suggesting additional items that complimented their purchase.
- Worked collaboratively with other team members on special projects or initiatives.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Promoted brand and marketing campaigns to create interest with customer.
- Processed documentation and troubleshot discrepancies to build client rapport.
Education
Diploma - Registered Medical Assistant
Remington College
Little Rock, AR06.2000
Skills
- Compassionate Client Care
- Client Documentation
- Client Safety, First Aid, and CPR Certification
- Care Plan Management
- HIPPA Compliance
- Basic knowledge of Medical Terminology, Patient Care Techniques, and Understanding of Healthcare Procedures
- Medical Office Administration
- Multitasking and Organization
- Proficiency in Microsoft Software
- Drawing Blood
- Emotional Support, Empathetic Listening, Works well in a team
- Data Entry
- Clerical Support
- Capability to preform physically demanding tasks, Conflict Resolution, and Technical Troubleshooting
- Medication Administration
- Quality Assurance
Timeline
In-Home Caregiver
Absolute Care Management
2019.08 - 2021.04
Unit Secretary/Unit Patient Care Technician
Arkansas Children Hospital
2007.08 - 2015.08
Retail Customer Sales Associate
Dillard's
2004.07 - 2007.09
Diploma - Registered Medical Assistant
Remington College
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