Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Thomas

Houston,Texas

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Assembly Line Production Worker

TAXA Outdoors
01.2021 - 08.2023
  • Enhanced production efficiency by assembling products quickly and accurately on assembly line.
  • Reduced errors in assembled products by maintaining keen attention to detail and following instructions closely.
  • Maintained clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Increased product quality through thorough inspection of assembled items before packaging.
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.
  • Troubleshot issues with machinery or components promptly, preventing delays in overall production process.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Continuously checked products for quality assurance according to strict guidelines.

Warehouse Order Picker

Medline
05.2019 - 04.2021
  • Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
  • Maintained safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
  • Ensured accurate inventory control through meticulous documentation and timely reporting of discrepancies.
  • Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
  • Streamlined order picking process by implementing effective storage organization techniques for easy product retrieval.
  • Enhanced workplace communication through active participation in team meetings and proactive reporting of any operational issues.
  • Participated in regular physical inventory audits, reconciling discrepancies between actual stock levels and system records effectively.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Checked inventory and selected products from specific locations based upon availability.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.

Full Service Delivery

Instacart
03.2015 - 11.2019
  • Improved customer satisfaction by providing timely and accurate deliveries of products.
  • Enhanced route efficiency by planning and executing optimal driving routes for daily deliveries.
  • Maintained safe driving record with consistent adherence to traffic laws and company safety policies.
  • Increased delivery punctuality by effectively managing time and prioritizing tasks during workday.
  • Contributed to positive team environment by assisting colleagues with loading and unloading tasks when needed.
  • Strengthened customer relationships with professional demeanor, friendly attitude, and prompt communication regarding delivery updates or concerns.
  • Facilitated effective communication between dispatch team members, warehouse staff, and customers to ensure seamless coordination of daily operations.
  • Reduced delivery errors by carefully reviewing order information prior to departure from warehouse facility.
  • Provided exceptional customer service through clear communication with recipients, addressing any questions or concerns they may have about their delivery.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Restaurant Manager

Reggae Hut Cafe
02.2012 - 09.2015
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Collaborated with executive chef on menu development, ensuring diverse options that catered to various dietary needs.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Facilitated regular safety training sessions for all team members to ensure safe working environment free from accidents or injuries.

Catering Manager

Wholefoods
10.2008 - 04.2012
  • Developed unique events and special promotions to drive sales.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Purchased food and cultivated strong vendor relationships.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Business Partner

McIntosh Building And Roofing
05.2001 - 08.2009
  • Provided responsible supervision for high-risk offenders and ensured compliance with court orders/conditions
  • Responsible for intake of initial office visits; classification of offenders; accurately documenting and verifying offender correspondence; UA analysis; field and work visits; creating budget plans to help offenders in arrears; providing community service referrals to address offender needs; preparing and filing motion(s) to revoke; preparing and filing voluntary petitions for modification to CRTC/Safe P; testifying in court hearings; and informing the court of successful completions of court-ordered community supervision.
  • Increased client satisfaction by streamlining business processes and implementing innovative solutions.
  • Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
  • Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
  • Supported the successful launch of new product lines through meticulous market research, planning, and execution.
  • Championed diversity and inclusion efforts, fostering a positive work environment for all employees.
  • Led contract negotiations that resulted in favorable terms for both parties while minimizing risk exposure for the company.
  • Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
  • Mentored junior staff members, equipping them with the skills needed to excel in their roles.
  • Maintained internal control safeguards for receipt of revenue, costs and organizational budgets and actual expenditures
  • Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
  • Trained new employees on proper protocols and customer service standards.

Education

No Degree - General Studies

Fort Lauderdale City College
Fort Lauderdale, FL
06.1996

Skills

  • Computer Applications
  • Equipment Operation
  • OSHA Compliance
  • Operations Support
  • Raw Materials Handling
  • Product Inspection
  • Materials Management
  • Microsoft Office (Outlook, Word, PowerPoint, Excel and Access)
  • Multiple Location Management
  • Leadership/Supervision Skills
  • Talent Acquisition, Employment Development and Training
  • Inventory Management: Accountability; Maintenance and Cost
  • Revenue Recovery (Billing/collections)
  • Customer Service
  • Daily & Monthly Revenue Reporting
  • Time Management
  • Client Relations

Timeline

Assembly Line Production Worker

TAXA Outdoors
01.2021 - 08.2023

Warehouse Order Picker

Medline
05.2019 - 04.2021

Full Service Delivery

Instacart
03.2015 - 11.2019

Restaurant Manager

Reggae Hut Cafe
02.2012 - 09.2015

Catering Manager

Wholefoods
10.2008 - 04.2012

Business Partner

McIntosh Building And Roofing
05.2001 - 08.2009

No Degree - General Studies

Fort Lauderdale City College

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