Melissa Thomas
Kokomo
Summary
Resourceful Service Coordinator with 20 + years of serving clients in a Case Management/ Service Coordinator agency. Technically proficient in a variety of software applications, including Teams, Zoom, Microsoft, Word and Excel spreadsheets. I am a organized multi-tasker adept at meeting deadlines and thriving in a fast-paced remote role that includes conducting in home visits to ensure that my clients are satisfied with all services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Coach 1
Humana
05.2024 - 11.2024
- Assisted with new Indiana Pathways program launch that began July 1 as a Case Manager/Care Coach 1
- Completed Home visits with members to ensure that their needs were being met and that they were satisfied with their services
- Worked timely and efficient to respond to members under the Pathways program
Field Service Coordinator/Case Manager
Options Case Management
04.2018 - 05.2024
- Developed and maintained relationships with Medicaid Waiver clients as well as Medicaid Waiver Providers to ensure client satisfaction and provider satisfaction.
- Completed Assessments for determining Level of Care, Person Centered Planning, Eligibility
- Facilitated Team Meetings, Completed in-home face to face meetings with clients
- Developing Service Plans based off of Clients needs
- Completed monthly phone calls to follow up with clients to ensure their satisfaction with their Waiver Services and Providers.
- Carried caseload of 75 Aged & Disabled Medicaid Waiver Adults. Of those a few were TBI, some disabled children and Money Follows the Person
Service Coordinator
Columbus Organization
03.2015 - 03.2018
- Developed and maintained relationships with Medicaid Waiver clients as well as Medicaid Waiver Providers to ensure client satisfaction and provider satisfaction.
- Completed Assessments for determining Level of Care, Person Centered Planning, Eligibility
- Facilitated Team Meetings, Completed in-home face to face meetings with clients
- Developing Service Plans based off of Clients needs
- Completed monthly phone calls to follow up with clients to ensure their satisfaction with their Waiver Services and Providers.
- Carried caseload of 75 Aged & Disabled Medicaid Waiver Adults. Of those a few were TBI, some disabled children and Money Follows the Person
- Provided Case Management in 8 different counties
Education
Bachelor of Science - Health And Human Services
Indiana Wesleyan University
Marion, IN05-1994
Skills
- Facilitating Team Meetings
- Service Coordination
- Developing Service Plans based off of Person-Centered Planning
- Experience in Word, Microsoft and Excel
- Ability to work independently and remotely with no supervision
- Time Management
- Attention to Detail
- Reliable & trustworthy
- Can Manage higher caseloads without difficulty
Certification
- Galveston Volunteer Fire Department Emergency Medical Technician from 2016-2018
Timeline
Care Coach 1
Humana
05.2024 - 11.2024
Field Service Coordinator/Case Manager
Options Case Management
04.2018 - 05.2024
Service Coordinator
Columbus Organization
03.2015 - 03.2018
Bachelor of Science - Health And Human Services
Indiana Wesleyan University
Similar Profiles
Monifah CocroftMonifah Cocroft
Healthcare Customer Service Representative at HumanaHealthcare Customer Service Representative at Humana
Adeshola K Adewunmi, M.DAdeshola K Adewunmi, M.D
Regional Medical Director at HumanaRegional Medical Director at Humana
Neva LouisNeva Louis
DMS Sales Agent at HumanaDMS Sales Agent at Humana
Cher Ann ChaputCher Ann Chaput
Care Management Support Supervisor at HumanaCare Management Support Supervisor at Humana
Deiandra FreemanDeiandra Freeman
Program Director - Movement Coordinator at Indiana Department of CorrectionProgram Director - Movement Coordinator at Indiana Department of Correction