Melissa Thomas
Palmdale,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant/Head Cashier
Superior Grocers
11.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service
Lyft
05.2019 - 11.2021
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
Job Developer Brand Ambassador
SouthBay WIB / GAIN Division
09.2018 - 05.2019
- Maintained detailed records of client interactions, progress, and outcomes to facilitate accurate reporting on program success.
- Increased job placements by developing customized employment plans for clients.
- Enhanced client satisfaction by providing personalized coaching and support throughout the job search process.
- Organized impactful workshops on resume writing, interview skills, and job search strategies for clients seeking employment.
Armed Government Security
Allied Barton Security
04.2010 - 06.2013
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Armed Government Security
Pinkerton Security
04.2005 - 04.2010
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Education
American Sign Language (ASL)
Antelope Valley College
Palmdale, CA03.2020
High School Diploma -
Downey High School
Downey, CA06.2002
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Critical Thinking
- Customer Relations
- Strong Problem Solver
- Documentation and Recordkeeping
- Dedicated Team Player
- Verbal Communication
- Relationship Building
- Meeting Arrangements
Languages
American Sign Language
Native or Bilingual
Spanish
Limited Working
Timeline
Administrative Assistant/Head Cashier
Superior Grocers
11.2021 - Current
Customer Service
Lyft
05.2019 - 11.2021
Job Developer Brand Ambassador
SouthBay WIB / GAIN Division
09.2018 - 05.2019
Armed Government Security
Allied Barton Security
04.2010 - 06.2013
Armed Government Security
Pinkerton Security
04.2005 - 04.2010
American Sign Language (ASL)
Antelope Valley College
High School Diploma -
Downey High School
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