Melissa Verble

Dynamic Service Center Manager at Xylem with a proven track record in operational management and financial planning. Expert in policy implementation and process improvement, leading diverse teams to achieve organizational goals. Successfully enhanced production efficiency while fostering strong customer relationships, driving compliance, and optimizing resources for maximum impact.

• Xylem, Mokena, IL, Service Center Manager, 01/2023, Present, Author and implement operating policies and procedures to guarantee that the facility satisfies its present compliance standards and organizational goals., Setting performance goals and objectives that align with the long-term vision of the company., Overseeing all operational aspects of the company, including production, marketing, sales, and finance., Managing the organization’s financial performance by overseeing budgeting, forecasting, and financial planning., Making key investment decisions and managing capital expenditure., Leading and motivating a diverse team of employees and managers to foster a culture of high performance., Recruiting, training, and developing staff to build a strong organizational talent pool., Leading change initiatives to improve efficiency and effectiveness within the organization., Maintaining strong relationships with internal and external partners.
• Dexter Magnetics, Elk Grove Village, IL, Production Manager, 01/2021, 12/2022, Works with the Supervisors, Leads and production team to develop and implement production plans according to business and market demands., Coordinates the required modifications to the manufacturing equipment and develops and implements the equipment to satisfy the customer specifications at a reasonable cost., Ensures resources are optimized and that labor and capital resources are distributed to optimize productivity and meet production standards for quality., Assess and improve operational systems, processes, and policies in support of the organization’s mission., Overseeing the maintenance, repair, and replacement of plant equipment to reduce downtime and maximize productivity., Established strategies for increasing production efficiency, improving company scorecards, and decreasing labor and overhead spending., Actively supported operational staff in surpassing objectives related to safety, quality, and compliance goals.
• Northstar Aerospace, Bedford Park, IL, Factory Supervisor, 01/2019, 12/2020, Played a vital role in ensuring the seamless operations of 3 production lines for government contract manufacturing accounts., Actively assisted operations personnel with exceeding safety, quality, sustainability, compliance and cost-reduction goals., Conducted thorough performance evaluations of departmental staff to determine areas of improvement or achievement; successfully managed underperforming employees., Supervised the operations of a 25-member team of direct union reports., Productively managed customer relations to encourage repeat business, satisfaction, and sales.
• Xylem, AWS, Morton Grove, IL, Value Stream Leader, Production Supervisor, 01/2014, 12/2018, Skillfully developed and implemented process improvements to drive increases in quality, accuracy, efficiency, and cost-savings., Offered the necessary resources and training for 40 direct union reports to succeed in meeting company goals., Closely monitored operations to ensure adherence to company, customer, government, safety, internal control, compliance and production requirements., Strategically coordinated, planned, and managed production processes, schedules, supply chain communications, and Visual Management Boards for Production Floor., Kept lines of communication open with Senior Management to discuss lean manufacturing techniques, quality control procedures, and production-related issues.
• Xylem, AWS, Morton Grove, IL, Trade Compliance Specialist, 01/2014, 12/2016, Monitor, interpret, and ensure compliance with global trade regulations, including export controls, customs regulations, and sanctions., Streamlined and expedited operations to maximize compliance with import/export regulations, corporate policies, and best management practices., Assess and mitigate trade compliance risks through regular evaluations and mitigation activities., Develop and lead trade compliance training programs across the organization., Work with cross functional departments on institutionalizing and enforcing internal trade compliance policies and procedures in line with regulatory changes and company goals., Oversee and ensure import and export classification of articles, including but not limited to Harmonized Tariff Schedule (HTS), Export Controls, and Country of Origin (COO)., Served an integral role as Internal Audit Lead in ensuring trade compliance requirements are fully implemented into standard business practices.
• Xylem, Gridex Pumps LLC, Tinley Park, IL, Logistics & Trade Compliance Team Leader, 01/2000, 12/2014, Serve as the primary point of contact for trade compliance inquiries, providing guidance to internal stakeholders on complex compliance issues and fostering a culture of compliance., Perform audits and implement policies and practices to reduce risk associated with regulatory and governmental requirements that impact the flow of goods., Leveraged lean manufacturing methodology to decrease capital investment in inventory., Maintained appropriate stock levels of supplies for a new central location as Canadian Acquisition Team Leader.

• Xylem Watermark
• Women’s Network

• Manage branch P&L; EBITDA improvement results of 30% YOY
• Consistently met on-time delivery requirements of 100% from previous 67%
• Obtained savings of $67K, an increase in production by 10.7%, and reduce manual processes by 42%
• Achieved $190M in annual revenue while directing pump manufacturing operations
• Improved earned hours by 30% within 8 months using multi machining
• Lead the implementation of COO guidelines and markings for castings and finished products
• Created a cooperative environment with operations institutionalizing Trade Compliance requirements into business processes
• Improve compliance performance by 60%
• Increased OTP from an average of 79% to 92% by implementing Correction Action Requests
• Successfully reduced work-related discomfort by 35%, safety risks by 27%, and physical inventory processing from 3 days to 1.5 days
• Oversaw the improvement of ITR by 56%, annual savings by $20K, fill rates by 82%, sustainability by 91% accounting costs by 50%, and inventory expenses by $250K
• Reduced import penalty fees by 10%, documentation errors by 25%, and process time by 25%

Highly accomplished production and compliance professional eager to contribute 20+ years of professional experience in Production Management and Trade Compliance toward maximizing a top employer’s success. Influential self-starter who quickly rectifies on-site and virtual challenges by streamlining plant production operations, eliminating safety-related risks, and institutionalizing corporate policies. Strategically prioritize, coordinate, and manage multiple projects while achieving on-time, on-budget, high-quality, cost-reduction, and waste-reduction goals. Dynamic communication and interpersonal relation skills with a continual commitment to directing, managing, and training high-performance teams. Adept at quickly earning the trust, confidence, and respect to cultivate positive relationships.

• Community volunteer Kiwanis Club
• Community volunteer Park Lawn; center for people with intellectual and developmental disabilities