Melissa Thompson
Auburndale,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
10
10
years of professional experience
Work History
Unit Clerk/Coordinator
Lakeland Surgical & Diagnostic/Watson Clinic
04.2014 - Current
- Prepared admissions charts and scanned records.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
GI Technician
Lakeland Surgical & Diagnostic/ Watson Clinic
02.2014 - Current
- Increased efficiency in endoscopy unit operations by organizing equipment and maintaining sterilization protocols.
- Safeguarded patient privacy by diligently adhering to HIPAA regulations throughout all aspects of care provision.
- Maintained safe working environments by adhering to strict infection control policies and procedures.
- Contributed to the improvement of patient satisfaction scores by consistently providing a compassionate and professional care experience.
- Advanced team collaboration by sharing valuable insights from experience as a GI technician at regular staff meetings.
- Participated in continued education initiatives, keeping current on best practices in gastroenterology care delivery.
- Reduced procedure time for colonoscopies by streamlining pre-operative preparations and patient education.
- Developed strong rapport with patients, easing anxieties surrounding invasive GI procedures.
Education
High School Diploma -
Auburndale High School
Auburndale, Florida06.1988
Skills
- HIPAA Compliance
- Preparing charts
- Documentation skills
- Multi-line phone system
- Chart updating
- Medical Records Maintenance
- Medical Terminology
- Electronic Charting
- Records Scanning
- Strong Organization
- Healthcare Software Knowledge
- Problem-Solving
- Customer Service
- Clerical Support
- Computer Proficiency
- Data Entry
- Administrative Support
- BLS Certified
- Staff Leadership
- Critical Thinking
- Office Coordination
- Calendar and Appointment Management
- Patient Health Information Access
Timeline
Unit Clerk/Coordinator
Lakeland Surgical & Diagnostic/Watson Clinic
04.2014 - Current
GI Technician
Lakeland Surgical & Diagnostic/ Watson Clinic
02.2014 - Current
High School Diploma -
Auburndale High School
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