Melissa Thompson
Round Rock,TX
Summary
Experienced with providing comprehensive care for homes and pets during owners' absence. Uses effective communication and problem-solving skills to ensure client satisfaction. Track record of reliability, adaptability, and attention to detail.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Personal Assistant
Claude Stewart
12.2023 - Current
- Completed administrative work
- Made travel arrangements as needed
- Was the point of contact for most people to reach out to him
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
House Keeper
Jazmine Vernon
Austin, TX
03.2022 - 12.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
Customer Service Representative
Teleperformance
10.2021 - 11.2022
- Managed high volumes of inbound and outbound calls efficiently, adhering to communication protocols to address diverse customer inquiries and issues
- Identified and resolved customer needs by researching issues and providing effective solutions or alternatives, while maintaining comprehensive records in the call center database
- Consistently achieved personal and team performance targets by engaging in ongoing training and development to enhance skills and service quality
Customer Service Supervisor
Marriott Bonvoy/Starwood Hotels and Resorts
Austin, TX
08.2016 - 01.2021
- Led a team of customer service representatives, ensuring high-quality guest experiences and resolving escalated issues efficiently, while implementing training programs to enhance team performance and customer satisfaction
Luxury Services
Luxury Services
TX
09.2015 - 08.2016
- Delivered exceptional guest experiences by managing high-end service operations, coordinating personalized luxury services, and ensuring the highest standards of hospitality were consistently met
Loyalty Specialist
Loyalty Specialist
08.2013 - 09.2015
- Managed and enhanced customer loyalty programs by analyzing member feedback and implementing strategic improvements, resulting in increased member satisfaction and retention
Reservation Specialist
Reservation Specialist
03.2013 - 08.2013
- Managed high volumes of inbound and outbound calls efficiently, ensuring timely and accurate communication while adhering to established scripts
- Identified customer needs through effective communication, clarified information, and researched issues to provide suitable solutions or alternatives
Server
Zio's Italian Kitchen
San Antonio, TX
02.2012 - 05.2012
- Provided exceptional customer service by welcoming guests, facilitating seating arrangements, and accurately processing orders while accommodating dietary needs and special requests
- Managed table-side wine service and ensured accurate billing and receipt issuance, contributing to a seamless dining experience
Server
Turquiose Grill
Round Rock, TX
11.2011 - 01.2012
- Welcomed guests, assisted with seating arrangements, and ensured accurate communication of orders to kitchen staff to meet unique dietary needs and special requests
- Provided table-side wine service and managed billing processes, ensuring accuracy in calculating customer bills and generating receipts
Bartender/Cocktail Waitress
Bum's Billiards
Austin, TX
11.2010 - 05.2011
- Delivered exceptional customer service by efficiently preparing and serving a variety of beverages, while maintaining a clean and organized bar area, and ensuring a welcoming atmosphere for patrons
Server
Mimi's Café
11.2009 - 09.2010
- Assisted guests with seating arrangements and accurately communicated their orders, including special dietary requests, to the kitchen staff
- Managed table-side wine service and efficiently handled billing transactions to ensure a seamless dining experience
Bartender/Cocktail Waitress
Bum's Billiards
Austin, TX
11.2008 - 08.2009
- Delivered exceptional customer service by efficiently preparing and serving a variety of beverages, while maintaining a clean and organized bar area and ensuring a welcoming atmosphere for patrons
Bartender
Bennigan's Grill and Tavern
Austin, TX
04.2008 - 08.2008
- Delivered exceptional customer service by greeting guests, assisting with seating arrangements, and efficiently communicating special dietary requests to kitchen staff
- Enhanced dining experience through skilled tableside wine service and accurate transaction management, including calculating bills and providing receipts
Server/Bartender
Posados
Pfluggerville, TX
07.2007 - 08.2008
- Welcomed guests, facilitated seating arrangements, and accurately conveyed customer orders to kitchen staff to ensure seamless dining experiences
Server/Bartender
Bennigan's Grill and Tavern
Round Rock, TX
08.2002 - 06.2007
- Delivered exceptional customer service by efficiently managing orders, preparing beverages, and ensuring a welcoming dining experience in a fast-paced restaurant environment
Shift Manager
Pizza Hut
Round Rock, TX
05.2001 - 05.2002
- Managed daily operations of the restaurant during assigned shifts, ensuring excellent customer service, efficient team performance, and adherence to health and safety standards
Education
High School Diploma - General Education
Stony Point High School
01.2002
One Year of College - Core Curriculum
Austin Community College
Skills
- Typing Up to 60 Words Per Minute
- TABC Certified
- Familiar With Microsoft Office Programs
- Personable
- Detail-oriented
Certification
TABC certified
Timeline
Personal Assistant
Claude Stewart
12.2023 - Current
House Keeper
Jazmine Vernon
03.2022 - 12.2022
Customer Service Representative
Teleperformance
10.2021 - 11.2022
Customer Service Supervisor
Marriott Bonvoy/Starwood Hotels and Resorts
08.2016 - 01.2021
Luxury Services
Luxury Services
09.2015 - 08.2016
Loyalty Specialist
Loyalty Specialist
08.2013 - 09.2015
Reservation Specialist
Reservation Specialist
03.2013 - 08.2013
Server
Zio's Italian Kitchen
02.2012 - 05.2012
Server
Turquiose Grill
11.2011 - 01.2012
Bartender/Cocktail Waitress
Bum's Billiards
11.2010 - 05.2011
Server
Mimi's Café
11.2009 - 09.2010
Bartender/Cocktail Waitress
Bum's Billiards
11.2008 - 08.2009
Bartender
Bennigan's Grill and Tavern
04.2008 - 08.2008
Server/Bartender
Posados
07.2007 - 08.2008
Server/Bartender
Bennigan's Grill and Tavern
08.2002 - 06.2007
Shift Manager
Pizza Hut
05.2001 - 05.2002
One Year of College - Core Curriculum
Austin Community College
High School Diploma - General Education
Stony Point High School