Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Melissa Thompson

Clearwater,FL

Summary

I am an enthusiastic individual who uses prior business experience and customer service skills to assist in the growth of the restaurant and beauty industry. Having spent several years in hospitality and cosmitology, I have strong communication, people and problem solving skills, excelerting in high pressure environments. Responsible for effectively managing bar operations, training staff and ensuring exceptional customer service. I am always eager to expand my knowledge and experience and always look forward to learning new things.

Overview

23
23
years of professional experience

Work History

Bartender Shift Manager

PETE AND SHORTYS IOWA BISTRO
08.2024 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
  • Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.

HOSTESS/SERVER/BARTENDER

WONGS DYNASTY
07.2022 - 04.2024


  • Demonstrate strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guest, and taking orders over phone, also while tending to bar guest.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Cryotherapy Specialist

Hydrate and Heal by Heather
05.2020 - 02.2022
  • Collaborate closely with team members to ensure seamless coordination of treatments and optimal client experiences.
  • Assisted clients in achieving their health goals through customized cryotherapy sessions designed to address specific conditions or concerns.
  • Increased overall clinic efficiency with thorough documentation of client progress, session notes, and treatment plans.
  • Enhanced client satisfaction by delivering personalized cryotherapy treatments tailored to individual needs.
  • Ensured client comfort during sessions by providing clear explanations of procedures and answering any questions or concerns.
  • Received positive feedback from clients due to exceptional interpersonal skills that fostered trustful relationships during the course of treatments.

Education

Esthetician License -

Sunstate Academy
Clearwater, FL
01.2015

Associate of Arts - Business

Spcollege
Clearwater, Fl
06-2007

High School Diploma - undefined

Countryside Highschool
Clearwater, FL
01.2002

Skills

POS system operation

Money managing

Promotions and events

Beverage making

Suggestive selling

New hire training

Customer service expertise

Food service

Awards

[Don’t be shy – list the acknowledgments you received for a job well done.]

Timeline

Bartender Shift Manager

PETE AND SHORTYS IOWA BISTRO
08.2024 - Current

HOSTESS/SERVER/BARTENDER

WONGS DYNASTY
07.2022 - 04.2024

Cryotherapy Specialist

Hydrate and Heal by Heather
05.2020 - 02.2022

High School Diploma - undefined

Countryside Highschool

Esthetician License -

Sunstate Academy

Associate of Arts - Business

Spcollege
Melissa Thompson