Melissa Thorp
Erie,PA
Summary
Dynamic Office Manager with a proven track record at Erie County Homemakerz, excelling in organizational skills and customer service. Enhanced operational efficiency through streamlined communication and effective scheduling, while maintaining accurate financial records. Recognized for implementing cost-saving measures and fostering a collaborative team environment, ensuring high-quality administrative support.
Overview
2026
2026
years of professional experience
Work History
Office Manager
Erie County Homemakerz
- Managed office supplies inventory, ensuring timely procurement and cost-effective purchasing.
- Coordinated schedules for staff, optimizing resource allocation and improving operational efficiency.
- Streamlined communication processes, enhancing collaboration among team members and external partners.
- Implemented filing system improvements, increasing document retrieval speed and reducing clutter.
- Developed training materials for new hires, facilitating smooth onboarding and knowledge transfer.
- Oversaw office maintenance tasks, ensuring a safe and organized work environment for all employees.
- Assisted in budget preparation by tracking expenses and identifying cost-saving opportunities.
- Led team meetings focused on process enhancements, fostering a culture of continuous improvement.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for 35 employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
Office Manager
Shingler Construction
- Assisted in preparing ingredients by measuring, mixing, and following recipes.
- Maintained cleanliness of workstations and adhered to food safety standards.
- Operated baking equipment efficiently to produce various baked goods.
- Collaborated with team members to ensure timely production of baked items.
- Monitored inventory levels of ingredients and reported shortages to supervisors.
- Participated in quality control checks to maintain product consistency and freshness.
- Adapted quickly to fast-paced environment while managing multiple tasks effectively.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Bakery
Walmart
2021 - Current
- Assisted in preparing ingredients by measuring, mixing, and following recipes.
- Maintained cleanliness of workstations and adhered to food safety standards.
- Operated baking equipment efficiently to produce various baked goods.
- Collaborated with team members to ensure timely production of baked items.
- Monitored inventory levels of ingredients and reported shortages to supervisors.
- Participated in quality control checks to maintain product consistency and freshness.
- Adapted quickly to fast-paced environment while managing multiple tasks effectively.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Home Health Caregiver
Melissa Barnhart
2016 - 11.2021
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications and monitored health conditions as instructed by healthcare professionals.
- Maintained accurate records of client care and progress for effective communication with families and practitioners.
- Developed personalized care plans in collaboration with clients and family members to meet individual needs.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Implemented mobility assistance techniques to enhance independence during daily routines.
- Trained new caregivers on best practices for client care and safety protocols.
- Evaluated client environments to identify potential hazards and recommended modifications for improved safety.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
Lead Server
East Erie Moose
01.2008 - 11.2016
- Supervised daily operations, ensuring seamless service and optimal workflow in fast-paced environment.
- Trained and mentored junior servers, enhancing team efficiency and service quality.
- Coordinated staff schedules, optimizing labor resources to meet customer demand.
- Resolved customer complaints, fostering positive experiences and loyalty among patrons.
- Collaborated with kitchen staff to streamline order delivery processes, reducing wait times.
- Monitored inventory levels, facilitating timely restocking of supplies to maintain service standards.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Medical Assistant -
JH Thompson
Erie, PASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
Timeline
Lead Server
East Erie Moose
01.2008 - 11.2016
Office Manager
Erie County Homemakerz
Office Manager
Shingler Construction
Bakery
Walmart
2021 - Current
Home Health Caregiver
Melissa Barnhart
2016 - 11.2021
Medical Assistant -
JH Thompson