Melissa Tillman
Oak Park,MI
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Target Corporation. Expert in merchandise stocking (hard skill) and fostering customer relationships (soft skill), I consistently exceeded performance metrics. Skilled in training teams and improving workflow, my adaptability and time management led to significant growth and efficiency improvements.
Overview
18
18
years of professional experience
Work History
General Merchandise
Target Corporation
04.2023 - 05.2024
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Assisted with staff training initiatives, improving overall team performance and productivity in the workplace.
Pharmacy Technician
CVS Pharmacy
10.2022 - 04.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
Fulfillment Expert
Target Corporation
04.2021 - 10.2022
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
Owner/Operator
Bark Busters Home Dog Training
06.2006 - 07.2016
- Booked all dog training appointments
- All paperwork associated with our business
- Trained our clients in their home how to train their own dog using our natural techniques.
- Followed up with previous clients and booked revisits as needed.
- Visited all the Vet clinics in our area to offer free staff training and help promote our business.
Education
Associate of Arts - General Studies
Oakland Community College
Bloomfield Hills, MI01.1990
Skills
- Merchandise Stocking
- Time Management
- Cleaning procedures
- Quick Learner
- Cash Register Operations
- Customer Relationships
- Dependable and reliable
- Order Fulfillment
Timeline
General Merchandise
Target Corporation
04.2023 - 05.2024
Pharmacy Technician
CVS Pharmacy
10.2022 - 04.2023
Fulfillment Expert
Target Corporation
04.2021 - 10.2022
Owner/Operator
Bark Busters Home Dog Training
06.2006 - 07.2016
Associate of Arts - General Studies
Oakland Community College